Guest Experience Server Assistant

Jefferson Hotel Partners LLC; United States; On-site; USD 1,653,000 - 2,480,000; Full time

Benefits offered by this job

Competitive Salary Daily Pay!

Team Member Hotel Discount Program

Uniforms Provided for most positions

Benefits - Health, Dental, Vision, and

Life Insurance, and other supplemental

Paid PTO

401k with employer match

Team Member Awards and Recognition

Food and Beverage Discounts

Tuition Reimbursement

Job summary

Valor is seeking a dining room server to ensure guests have an enjoyable dining experience with prompt, courteous service and menu recommendations. The role requires a neat appearance, strong communication, and the ability to handle busy periods in a fast-paced environment.

Responsibilities include cleaning and setting tables, restocking, memorizing daily specials, and maintaining health standards across service areas.

Qualifications

• High school education or equivalent experience.
• Three - Six months experience in a food/beverage services environment or establishmen
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Communicate information and hotel services to management, staff and guests.

Responsibilities

• Ensure tables are cleaned and set in a timely manner to effectively serve our guests, maintaining table settings by removing finished courses, clearing and organizing dirty dishes, glasses and silverware and maintaining a clean and sanitary bussing station.
• Complete all restocking and cleaning duties as instructed.
• Memorize menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
• Maintain cleanliness standards in restaurant, wait-station, and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
• Attend all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, service and facility.
• Respond to customer inquiries and comments in person and on phone by providing timely and knowledgeable information to provide quality customer service.
• Present a clean and professional appearance at all times.
• Maintain a friendly, cheerful and courteous demeanor always.
• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Perform other duties as assigned, requested or deemed necessary by management.

Skills

Customer service

Communication

Education

High school education or equivalent

Job description

Valor is seeking a dining room server to ensure guests have an enjoyable dining experience with prompt, courteous service and menu recommendations. The role requires a neat appearance, strong communication, and the ability to handle busy periods in a fast-paced environment.

Responsibilities include cleaning and setting tables, restocking, memorizing daily specials, and maintaining health standards across service areas.