Guest Experience Assistant — Dining Room & Service

Menus and Venues; Massachusetts; On-site; USD 10,000 - 15,000; Full time

Benefits offered by this job

URBN family benefits (Terrain, Anthrop

Garden-to-table restaurant culture

Collaborative, hospitality-focused团队

Employee perks, discounts & benefits

Job summary

Menus and Venues in the United States seeks a Service Assistant to ensure a clean, organized dining room, timely table service, and accurate delivery of menu items. You will collaborate with service roles in a fast-paced, guest-facing environment and have opportunities to learn and grow within the hospitality industry.

The role emphasizes strong communication, multitasking, and a proactive approach to guest needs, with physical duties including standing, lifting up to 50 lbs, and supporting

Qualifications

• Previous restaurant or food service experience preferred, but not necessary.
• Polished, professional appearance with a positive, team-oriented attitude.
• Ability to multitask and stay calm under pressure.
• Strong communication and interpersonal skills are important.
• Flexible availability preferred- may include mornings, evenings, weekends, and select holidays.
• Physically able to: Stand and walk for extended periods
• Bend, reach, lift up to 50 lbs.
• Work in a dynamic, fast-paced environment

Responsibilities

• Deliver food and beverages accurately, with an understanding of menu details.
• Assist with guest needs and relay questions or concerns to the appropriate team member.
• Clear and reset tables within 3 minutes of guest departure.
• Assist with packaging takeout orders.
• Maintain awareness of the dining room and proactively assist where needed.
• Keep kitchen expo areas, service stations, and dining room clean and organized.
• Polish and restock silverware, glassware, and plateware throughout the shift.
• Monitor and remove trash and recycling regularly.
• Ensure safe and clear walkways for guests and staff at all times.
• Memorize table and seat numbers to aid in efficient service.
• Learn menu details, ingredients, and allergen protocols.
• Communicate guest concerns clearly to team leads.
• Assist FOH staff during high-volume periods.
• Help with opening and closing duties, including setting/resetting the dining room.

Skills

Entry-level hospitality

Polished appearance

Multitasking

Communication skills

Flexible availability

Physical stamina

Team orientation

Dynamic environment

Job description

Menus and Venues in the United States seeks a Service Assistant to ensure a clean, organized dining room, timely table service, and accurate delivery of menu items. You will collaborate with service roles in a fast-paced, guest-facing environment and have opportunities to learn and grow within the hospitality industry.

The role emphasizes strong communication, multitasking, and a proactive approach to guest needs, with physical duties including standing, lifting up to 50 lbs, and supporting