Guest Experience Server

IHOP; Pittsburg (KS); On-site; USD 18,000 - 26,000; Full time

Job summary

IHOP is seeking a friendly server for its Pittsburg, KS location. The role focuses on greeting guests, seating them, taking orders, delivering meals, and clearing tables while maintaining IHOP standards.

Responsibilities include following Service Guidelines, handling guest concerns professionally, and continuously applying IHOP terminology and processes. The position requires teamwork and a strong guest-service mindset.

Responsibilities

• Develop and maintain professional relationships with IHOP employees and guests.
• Execute Service Guidelines per IHOP SOP to ensure a quality guest experience.
• Handle guest complaints professionally, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate supplies in service areas and dining room per shift.
• Comply with local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables, chairs, booths, and floors after guests leave.
• Perform cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments by the General Manager, Assistant manager, or acting supervisor.
• Comply with IHOP N Go program as assigned.

Job description

IHOP is seeking a friendly server for its Pittsburg, KS location. The role focuses on greeting guests, seating them, taking orders, delivering meals, and clearing tables while maintaining IHOP standards.

Responsibilities include following Service Guidelines, handling guest concerns professionally, and continuously applying IHOP terminology and processes. The position requires teamwork and a strong guest-service mindset.