Guest Experience Server

IHOP; Lansing (KS); On-site; USD 16,531,000 - 24,797,000; Full time

Job summary

IHOP is hiring a server to provide prompt, efficient, and courteous service to all guests. The role includes greeting and seating guests, taking and delivering orders, processing remittance as required, and resetting tables between guests.

The server will develop professional relationships with guests and IHOP staff, follow IHOP service guidelines, handle complaints professionally, and maintain knowledge of IHOP terminology and menu items to ensure a high-quality dining experience.

Responsibilities

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the "Service Guidelines" per the IHOP SOP to ensure a high quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.
• Comply with IHop N Go program as assigned.

Job description

IHOP is hiring a server to provide prompt, efficient, and courteous service to all guests. The role includes greeting and seating guests, taking and delivering orders, processing remittance as required, and resetting tables between guests.

The server will develop professional relationships with guests and IHOP staff, follow IHOP service guidelines, handle complaints professionally, and maintain knowledge of IHOP terminology and menu items to ensure a high-quality dining experience.