Guest Experience Server

Stretch Zone; Honolulu (HI); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Paid Time Off

Bereavement Leave

Emergency Days

Referral Program

Employee Discounts

Skechers Direct Program

Management Bonus Program

Medical/Dental Benefits

Group Life Insurance

Universal Life Insurance

Short-Term Disability

Job summary

Restaurant 604 in Hawaii is hiring servers to provide courteous, prompt service to guests. You will coordinate the serving station with front and back-of-house teams and ensure orders are accurate and timely.

You will handle payment, explain menu items, upsell when appropriate, and maintain cleanliness and safety standards. A welcoming attitude and teamwork are essential, with flexible hours including evenings and weekends.

Qualifications

• Must be able to read and communicate in English clearly and effectively.
• Must be able to lift up to 20 pounds repeatedly throughout the shift.
• Must be able to stand and exert well-paced mobility for the duration of a scheduled shift.
• Must have the ability to stand and walk for extended periods of time.
• Must have the ability to lift, stoop, and bend.
• Must be reliable and punctual.
• Must be able to work well with others.
• Must demonstrate enthusiasm and commitment to guest satisfaction.
• Must be efficient and accurate with money and figures.
• Must possess manual ability to manipulate the register system and handle/serve food.
• Must be able to pass food safety training.
• Must be able to work flexible hours including evenings, weekends, and/or holidays.

Responsibilities

• Maintains a positive attendance record by reporting to work for assigned shifts 10 minutes prior to scheduled time, switching and finding replacements for no more than 5% of scheduled shifts, following company time-off and illness procedures, and having a 0% no-call/no-show record.
• Follows all sanitation and safety standards set forth by the company.
• Meets all uniform, appearance, and grooming standards as specified in the employee handbook.
• Maintains our guest service philosophy by following guest service standards.
• Knows all menu items offered at the restaurant. Accurately explains specials to guests. Accurately answers menu items regarding preparation method, ingredients, portion size, and side items accompanying the dish. Specifies substitutions for items on the menu when asked.
• Observes table numbering procedures and works assigned section 100% of the time.
• Conducts a first greet with guests within 2 minutes after they are seated. Takes orders if time permits, or informs guests that he or she will return within 3 minutes to assist them.
• Performs menu merchandising procedures accurately by listing and explaining the specials, suggesting items, and upselling when appropriate.
• Takes beverage and food orders accurately for all tables. Has less than 2% return of food to kitchen due to order mistakes.
• Legibly completes guest checks and accurately enters orders into the POS system following company procedures with 100% accuracy.
• Picks up orders and completes plate preparation correctly as specified by company plating procedures.
• Performs check-back procedures with tables within 2 minutes of receiving appetizers, main course, and dessert course.
• Totals and presents checks and carries out payment procedures with 100% accuracy.
• Performs side-work duties correctly as specified.
• Follows all end-of-shift checkout procedures with 100% accuracy.
• Follows the alcohol serving procedures in regard to beverage service standards, awareness standards, and government regulations with 100% accuracy.
• Busses, sets, and resets tables following company procedures within 3 minutes of guests leaving their tables.
• Maintains a good team environment by assisting other team members with their station duties and side-work when there is a need and/or when available.
• Follows tip reporting regulations 100% of the time by keeping track of daily tips and following reporting procedures outlined by the Internal Revenue Service.

Skills

Customer service

Communication

Teamwork

Money handling

Flexibility

English proficiency

Stamina

Tools

POS system

Job description

Restaurant 604 in Hawaii is hiring servers to provide courteous, prompt service to guests. You will coordinate the serving station with front and back-of-house teams and ensure orders are accurate and timely.

You will handle payment, explain menu items, upsell when appropriate, and maintain cleanliness and safety standards. A welcoming attitude and teamwork are essential, with flexible hours including evenings and weekends.