Guest Experience Server

Westmont Hospitality Group; El Paso (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Westmont Hospitality Group is seeking a friendly restaurant server to welcome guests, seat them, and present menus. You will explain daily specials, inform guests of promotions, and manage orders via POS to guide the kitchen.

Maintain station cleanliness and handle table-side service with a focus on accuracy, upselling desserts and specialty coffees. Responsibilities include ensuring compliance with liquor regulations, replenishing drinks, coordinating with bus staff, and completing side work

Responsibilities

• Greet the guests in a friendly and courteous manner, sitting them and presenting menus.
• Explain any specials and/or restaurant promotions for guest awareness.
• Check station before, during and after shift for proper set-up and cleanliness.
• Record the details of the order from the guests, repeating the order to the guests to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve order from kitchen, confirm its accuracy, and deliver to guests along with appropriate condiments.
• Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any desert items or specialty coffees.
• Supplement the bus help in clearing and resettling the tables.
• Perform all assigned side work to include replenishing condiments and restocking.
• Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
• Present the check to guest promptly.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Reports unsafe conditions to supervisor/manager.
• Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Perform any related duties as requested by supervisor/manager.
• Assists other Restaurant Personnel when need.

Job description

Westmont Hospitality Group is seeking a friendly restaurant server to welcome guests, seat them, and present menus. You will explain daily specials, inform guests of promotions, and manage orders via POS to guide the kitchen.

Maintain station cleanliness and handle table-side service with a focus on accuracy, upselling desserts and specialty coffees. Responsibilities include ensuring compliance with liquor regulations, replenishing drinks, coordinating with bus staff, and completing side work