Guest Experience Server

cmpcareers; Cleveland (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

The Cleveland Metroparks is seeking a Server to ensure guests have a great dining experience at our facility. You will greet guests, take orders, suggest dishes and beverages, and coordinate with kitchen staff to meet guest needs.

Responsibilities include preparing tables, maintaining cleanliness, handling payments, and assisting with events while upholding safety and customer service standards. A high school diploma is preferred, age 19+, and ServSafe certification is required.

Qualifications

• High school diploma or equivalent preferred.
• Prior serving experience is preferred.
• Must be age 19 or older.
• Must complete ServSafe program.
• Basic restaurant operation knowledge preferred.
• Excellent oral communication and customer service skills.
• Ability to read and/or understand labels.
• Knowledge of workplace safety procedures.
• Strong organizational skills.
• Ability to develop and maintain effective working relationships with stakeholders, including employees and the general public.
• Ability to speak and write clearly, concisely and persuasively using correct grammar, spelling and punctuation with ability to communicate one-on-one or in group settings.
• Ability to perform work with a high degree of accuracy and organization.
• Ability to work cooperatively with others.
• Ability to perform with considerable independence and initiative.

Responsibilities

• Greets all guests warmly with an appropriate greeting.
• Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.
• Stays updated on current menu choices, specialties and deviations, and informs guests about items.
• Provides excellent customer service including suggesting dishes and drinks and communicating needs to cooks.
• Maintains dining experience by delivering items, replenishing utensils, refilling glasses and offering desserts and drinks.
• Prepares non-alcohol drinks for service to customer table.
• Obtains payment for meals and adheres to cash handling procedures.
• Performs basic cleaning tasks as needed or directed by supervisor.
• Assists with special events as needed.
• Provide guidance to guests on Cleveland Metroparks activities and regional information.
• Keeps supervisor informed of key issues or concerns.
• Performs duties safely and maintains a safe work environment.
• Performs related duties as assigned or apparent.

Skills

Customer service

Communication skills

Reading labels

Workplace safety procedures

Organizational skills

Teamwork

Independence

Education

High school diploma or equivalent

Job description

The Cleveland Metroparks is seeking a Server to ensure guests have a great dining experience at our facility. You will greet guests, take orders, suggest dishes and beverages, and coordinate with kitchen staff to meet guest needs.

Responsibilities include preparing tables, maintaining cleanliness, handling payments, and assisting with events while upholding safety and customer service standards. A high school diploma is preferred, age 19+, and ServSafe certification is required.