Guest Experience Server

IHOP; Blue Springs (MO); On-site; USD 25,000 - 42,000; Full time

Job summary

IHOP in Blue Springs is seeking a Server to provide promptly, efficient, courteous service to all guests, including greeting, seating, talking and serving orders, and processing guest remittance as required, as well as clearing dishes and resetting tables. The role emphasizes building professional relationships with IHOP guests and employees.

You will follow the Service Guidelines per IHOP SOP to ensure a high-quality guest experience and comply with health, sanitation, and safety guidelines.

Responsibilities

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the "Service Guidelines" per the IHOP SOP to ensure a high quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.
• Comply with IHop N Go program as assigned.

Job description

IHOP in Blue Springs is seeking a Server to provide promptly, efficient, courteous service to all guests, including greeting, seating, talking and serving orders, and processing guest remittance as required, as well as clearing dishes and resetting tables. The role emphasizes building professional relationships with IHOP guests and employees.

You will follow the Service Guidelines per IHOP SOP to ensure a high-quality guest experience and comply with health, sanitation, and safety guidelines.