Guest-Experience Security Officer, Luxury Hotel

Auberge Collection; Dallas (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

The Knox on Knox Street in Dallas, part of Auberge Collection, seeks a Security Officer to protect guests and Team Members while upholding ultra-luxury service standards.

You will maintain a welcoming security presence, assist guests with access, report hazards, de-escalate conflicts, respond to incidents, and coordinate with other departments. CPR, AED, and First Aid certification is required or obtainable.

Qualifications

• Hospitality professional with warmth, discretion, and service orientation.
• Prior experience as Security Officer in luxury settings preferred.
• Strong written and verbal communication; able to de-escalate.

Responsibilities

• Maintain a visible, welcoming security presence throughout the hotel and residences.
• Proactively identify hazards, report anomalies, and document actions taken.
• Assist guests with access requests while protecting privacy and verification procedures.
• Respond calmly to concerns using de-escalation to maintain a safe environment.
• Respond to accidents and emergencies; provide First Aid, CPR, and AED as certified.
• Monitor CCTV and life-safety panels; follow procedures and drills.
• Coordinate with Front Office, Engineering and other departments; document incidents.
• Log and safeguard items received by Security; release to verified owners.

Skills

Hospitality focus

Security experience

Communication

Driver's license

Flexible schedule

Job description

The Knox on Knox Street in Dallas, part of Auberge Collection, seeks a Security Officer to protect guests and Team Members while upholding ultra-luxury service standards.

You will maintain a welcoming security presence, assist guests with access, report hazards, de-escalate conflicts, respond to incidents, and coordinate with other departments. CPR, AED, and First Aid certification is required or obtainable.