Luxury Hotel Security Officer — Guest-First Presence

The Knox, Auberge Collection; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

The Knox, Auberge Collection in Dallas is seeking a Security Officer to patrol and monitor the hotel and private residences, ensuring guest and Team Member safety. You will identify hazards, respond to incidents, assist guests with access while protecting privacy, and maintain a calm, service‑minded security presence in an ultra‑luxury setting.

Ideal candidates have security experience in luxury hospitality, a valid Texas DPS Level II Non‑Commissioned registration, CPR/AED/First Aid

Qualifications

• Hospitality professional with warmth, discretion, and service orientation.
• Experience as Security Officer or in safety/guest-service roles in luxury settings.
• Excellent written and verbal communication; can write clear incident reports.
• Sound judgment with de-escalation and composure under pressure.
• Valid driver’s license in good standing.
• Flexible schedule, including overnights, weekends and holidays.
• Current CPR, AED, and First Aid certification, or ability to obtain.
• Texas DPS Level II Non-Commissioned Security Officer registration.
• This position is non-commissioned and unarmed.

Responsibilities

• Provide a warm, visible security presence and patrol interior and exterior areas.
• Identify hazards, unsecured doors, suspicious activity; document in reports.
• Assist guests with room access while protecting privacy and confidentiality.
• Respond to incidents with de-escalation and service-first approach.
• Provide basic First Aid/CPR/AED as certified; coordinate with EMS as needed.
• Monitor CCTV, life-safety panels, alarms, and access-control points.
• Document and escalate incidents to security leadership with observable facts.
• Participate in drills and life-safety exercises; support emergency plans.
• Collaborate with all departments to maintain a safe, welcoming environment.

Skills

Hospitality

Security experience

Written communication

De-escalation

Situational awareness

Driver's license

Flexible schedule

CPR/First Aid

DPS Level II

Job description

The Knox, Auberge Collection in Dallas is seeking a Security Officer to patrol and monitor the hotel and private residences, ensuring guest and Team Member safety. You will identify hazards, respond to incidents, assist guests with access while protecting privacy, and maintain a calm, service‑minded security presence in an ultra‑luxury setting.

Ideal candidates have security experience in luxury hospitality, a valid Texas DPS Level II Non‑Commissioned registration, CPR/AED/First Aid