Guest-Experience Security Lead

Highgate; Miami (FL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Tuition reimbursement

Sick leave

Job summary

Highgate Hotels is seeking a Safety & Security Officer to safeguard guests, residents, and team members at a Miami property. The role requires a visible security presence, proactive hazard identification, and adherence to brand standards.

Regular patrols and prompt emergency response are essential to maintain safety and service quality. The position emphasizes guest interactions, discreet handling of incidents, and collaboration with hotel teams.

Qualifications

• High School diploma or equivalent required; prior hotel, security, or related experience preferred.
• Ability to stand, walk, climb stairs, and respond quickly to incidents throughout the shift.
• Strong verbal and written communication skills with guests and employees at all levels.
• Capability to lift up to 100 lbs occasionally, 50 lbs frequently, and 20 lbs continuously.

Responsibilities

• Maintain a professional security presence throughout the property and monitor lobby activity.
• Conduct regular property patrols to ensure areas are secure and compliant with policies.
• Respond promptly to emergencies and provide First Aid/CPR when required.
• Support guest experience by assisting with access control and escorts when needed.
• Monitor security systems and regulate access to secured areas.
• Investigate incidents and complete detailed incident reports.

Skills

Security presence

Guest service

Communication skills

First Aid/CPR knowledge

Education

High School diploma or equivalent

Tools

Security systems

Cameras

Access control

Job description

Highgate Hotels is seeking a Safety & Security Officer to safeguard guests, residents, and team members at a Miami property. The role requires a visible security presence, proactive hazard identification, and adherence to brand standards.

Regular patrols and prompt emergency response are essential to maintain safety and service quality. The position emphasizes guest interactions, discreet handling of incidents, and collaboration with hotel teams.