Guest Experience & Security Front Desk Specialist

OPS Security Group; United States; On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Sick leave

Paid training

Advancement opportunities

Job summary

OPS Security Group is hiring a Front Desk Concierge Officer to work in fast-paced, professional environments. You will be the first point of contact, ensuring safety, managing access, and delivering a great guest experience.

The role emphasizes strong customer service, calm demeanor, and reliable performance. Training is provided, with opportunities for advancement within OPS Security Group.

Qualifications

• High school diploma or GED required.
• Strong written and verbal communication is essential.
• Able to pass background screening, urinalysis, and training requirements.
• Experience in security, hospitality, or front desk is preferred.

Responsibilities

• Greet and assist visitors, guests, and tenants professionally.
• Monitor access points and enforce entry protocols.
• Respond to emergencies and de-escalate conflicts.
• Monitor CCTV and report suspicious activity.
• Maintain daily activity logs and incident reports.
• Conduct periodic patrols (foot or vehicle-based).
• Support building operations through effective communication with staff.
• Represent OPS Security Group values at all times.

Skills

Communication skills

Time management

De-escalation ability

Interpersonal skills

Reliable transportation

Background check readiness

Customer service experience

Front desk experience

Education

High school diploma or GED

Tools

Security technology (radios, tablets, cameras)

Job description

OPS Security Group is hiring a Front Desk Concierge Officer to work in fast-paced, professional environments. You will be the first point of contact, ensuring safety, managing access, and delivering a great guest experience.

The role emphasizes strong customer service, calm demeanor, and reliable performance. Training is provided, with opportunities for advancement within OPS Security Group.