Guest Experience Security Brand Ambassador

Pins Mechanical Co; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Job summary

Rise Brands is seeking a Security team member to greet guests, verify IDs, and answer questions at our Pittsburgh venue. You will welcome guests, ensure safety, and help maintain a welcoming environment that reflects our brand.

The role requires a strong focus on guest service, the ability to de-escalate conflicts, and a willingness to work a flexible schedule including nights and weekends, with a commitment to safety and brand standards.

Qualifications

• Demonstrated ability to deliver exceptional guest service.
• Up-to-date ID checking verification is a must.
• Ability to de-escalate high-stress situations.
• Sense of urgency with attention to detail.
• Ability to work a flexible schedule including nights and weekends.

Responsibilities

• Welcome guests as they enter and thank them as they depart.
• Check IDs and verify age as required.
• Support organization and cleanliness of the space.
• Observe signs of overconsumption or conflict.
• Respond to and resolve guest issues – notify management when needed.
• Act as a Rise Brands brand ambassador.

Skills

Guest service

ID verification

De-escalation

Brand ambassador

Flexible schedule

Job description

Rise Brands is seeking a Security team member to greet guests, verify IDs, and answer questions at our Pittsburgh venue. You will welcome guests, ensure safety, and help maintain a welcoming environment that reflects our brand.

The role requires a strong focus on guest service, the ability to de-escalate conflicts, and a willingness to work a flexible schedule including nights and weekends, with a commitment to safety and brand standards.