Guest Experience & Sales Desk Specialist

Hyatt Hotels Corporation; Truckee (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Hyatt Vacation Ownership in Truckee invites applications for a Sales Front Desk Specialist at Northstar Lodge, offering $23/hour. Join our front desk team and engage guests with welcoming service and information about sales presentations and tours.

You will coordinate tours, assign guests to Sales Executives, track wave availability, and help ensure a smooth guest experience while maintaining a professional appearance and adherence to company standards.

Qualifications

• Meet and greet guests arriving for scheduled sales presentations or visit the sales gallery for information.
• Ensure guests are comfortable and offered refreshments while they wait for presentations.
• Input and manage all direct tours and sales wave availability.

Responsibilities

• Assign guests to proper Sales Executive and track and update reports regarding line rotation.
• Award premiums to guests upon completion of sales presentation and track premium delivery in the system.
• Maintain neat, stocked common areas in the gallery.
• Reconcile all package and direct tour leads in the computer system.
• Communicate updated tour availability to Sales Front Desk, Marketing Executives, and Tour Brokers.

Skills

Guest service

Hospitality

Communication

Job description

Hyatt Vacation Ownership in Truckee invites applications for a Sales Front Desk Specialist at Northstar Lodge, offering $23/hour. Join our front desk team and engage guests with welcoming service and information about sales presentations and tours.

You will coordinate tours, assign guests to Sales Executives, track wave availability, and help ensure a smooth guest experience while maintaining a professional appearance and adherence to company standards.