Guest Experience & Safety Officer

Paycom - ATS; Chelsea (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Chelsea Piers in New York, NY is seeking Guest Services Officers to be the first point of contact for visitors. You will greet guests, provide directions, and ensure safety and orderly operations across the Chelsea Piers facilities.

Responsibilities include assisting with parking and traffic flow, reporting hazards, and upholding policies on loitering, alcohol, and drugs. The role requires standing for long periods and the ability to lift up to 50 pounds, outdoors in varied weather.

Responsibilities

• Greet visitors and provide information and directions courteously and professionally
• Maintain safe, secure, and orderly sites and facilities
• Direct customer vehicles to proper parking locations and open spots, direct delivery and commercial vehicles to their drop-off and loading areas, direct cars, bikes, and pedestrians at crosswalks
• Report any/all hazardous situations
• Prohibit loitering, onsite consumption of alcohol, and use of illegal drugs
• Assist maintenance and parking departments when necessary, including seasonal snow removal
• Walk the site to guard against vandalism and theft
• Make scheduled facility rounds to ensure proper safety throughout the complex
• Complete accident reports when appropriate
• When closed, ensure all doors are securely locked and that there are no unauthorized persons in the complex
• Reporting boat arrivals and departures

Skills

Customer service

Verbal communication

Lifting 50 lbs

Standing up to 6 hours

Outdoor work

Authority and professionalism

Professional appearance

Tools

FDNY Fire Guard F-03/F-01

Flagger Certification

Job description

Chelsea Piers in New York, NY is seeking Guest Services Officers to be the first point of contact for visitors. You will greet guests, provide directions, and ensure safety and orderly operations across the Chelsea Piers facilities.

Responsibilities include assisting with parking and traffic flow, reporting hazards, and upholding policies on loitering, alcohol, and drugs. The role requires standing for long periods and the ability to lift up to 50 pounds, outdoors in varied weather.