Guest Services Officer

Chelsea Piers; New York (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

Chelsea Piers in New York seeks Guest Services Officers. You are the first point of contact for guests, greeting them warmly, answering questions, and directing them to specific sites. You will help maintain a safe, orderly environment and manage vehicle directions, deliveries, and crosswalk safety.

You are friendly, outgoing, and enjoy teamwork. You must have superior customer service, excellent verbal communication, and be able to lift up to fifty pounds, stand for long periods, and work

Qualifications

• Superior customer service skills.
• Excellent verbal communication.
• Certifications required within specified timelines.

Responsibilities

• Greet visitors and provide information and directions courteously and professionally
• Maintain safe, secure, and orderly sites and facilities
• Direct customer vehicles to proper parking locations and open spots, direct delivery and commercial vehicles to their drop-off and loading areas, direct cars, bikes, and pedestrians at crosswalks
• Report any/all hazardous situations
• Prohibit loitering, onsite consumption of alcohol, and use of illegal drugs
• Assist maintenance and parking departments when necessary, including seasonal snow removal
• Walk the site to guard against vandalism and theft
• Make scheduled facility rounds to ensure proper safety throughout the complex
• Complete accident reports when appropriate
• When closed, ensure all doors are securely locked and that there are no unauthorized persons in the complex
• Reporting boat arrivals and departures

Job description

About Chelsea Piers

At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.

About Chelsea Piers

At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.

About The Opportunity

Chelsea Piers is seeking to hire Guest Services Officers. A Guest Services Officer is the first person guests see when they come to Chelsea Piers. Officers set the initial expectation of customer service at Chelsea Piers. They must greet all customers professionally and courteously, assist them with questions, and give directions to specific sites. Guest Services Officers are also responsible for maintaining a safe place for all our customers and employees.

Responsibilities

• Greet visitors and provide information and directions courteously and professionally
• Maintain safe, secure, and orderly sites and facilities
• Direct customer vehicles to proper parking locations and open spots, direct delivery and commercial vehicles to their drop-off and loading areas, direct cars, bikes, and pedestrians at crosswalks
• Report any/all hazardous situations
• Prohibit loitering, onsite consumption of alcohol, and use of illegal drugs
• Assist maintenance and parking departments when necessary, including seasonal snow removal
• Walk the site to guard against vandalism and theft
• Make scheduled facility rounds to ensure proper safety throughout the complex
• Complete accident reports when appropriate
• When closed, ensure all doors are securely locked and that there are no unauthorized persons in the complex
• Reporting boat arrivals and departures

Qualifications

About You

You are friendly, outgoing, and enjoy working in a team environment. You have:

• Superior customer service skills
• Excellent verbal communication skills
• Ability to lift a minimum of fifty pounds
• Ability to remain on feet, either standing at post or walking assigned area, for up to six hours at a time
• Ability to be outside in the elements while on exterior posts
• Ability to convey authority respectfully and professionally
• Ability to maintain a clean and neat appearance at all times

If you do not have already have the following certifications, you will have to obtain:

• FDNY Fire Guard certification F-03 and F-01 within the first ninety (90) days of employment
• Flagger Certification within the first six (6) months of employment