Guest Experience & Safety Coordinator

Chelsea Piers; New York (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

Chelsea Piers in New York seeks Guest Services Officers. You are the first point of contact for guests, greeting them warmly, answering questions, and directing them to specific sites. You will help maintain a safe, orderly environment and manage vehicle directions, deliveries, and crosswalk safety.

You are friendly, outgoing, and enjoy teamwork. You must have superior customer service, excellent verbal communication, and be able to lift up to fifty pounds, stand for long periods, and work

Qualifications

• Superior customer service skills.
• Excellent verbal communication.
• Certifications required within specified timelines.

Responsibilities

• Greet visitors and provide information and directions courteously and professionally
• Maintain safe, secure, and orderly sites and facilities
• Direct customer vehicles to proper parking locations and open spots, direct delivery and commercial vehicles to their drop-off and loading areas, direct cars, bikes, and pedestrians at crosswalks
• Report any/all hazardous situations
• Prohibit loitering, onsite consumption of alcohol, and use of illegal drugs
• Assist maintenance and parking departments when necessary, including seasonal snow removal
• Walk the site to guard against vandalism and theft
• Make scheduled facility rounds to ensure proper safety throughout the complex
• Complete accident reports when appropriate
• When closed, ensure all doors are securely locked and that there are no unauthorized persons in the complex
• Reporting boat arrivals and departures

Job description

Chelsea Piers in New York seeks Guest Services Officers. You are the first point of contact for guests, greeting them warmly, answering questions, and directing them to specific sites. You will help maintain a safe, orderly environment and manage vehicle directions, deliveries, and crosswalk safety.

You are friendly, outgoing, and enjoy teamwork. You must have superior customer service, excellent verbal communication, and be able to lift up to fifty pounds, stand for long periods, and work