Guest Experience Runner – Korean BBQ & Hot Pot

Ontario Trillium Foundation; Grand Rapids (MI); On-site; USD 15,000 - 21,000; Full time

Job summary

KPOT Korean BBQ & Hot Pot in Grand Rapids, MI is seeking a friendly Food Runner/Busser to bridge the dining room and kitchen and help create a smooth, energetic dining experience.

You will greet guests, answer questions about the menu, share pricing and promotions, and support the front-of-house team by resetting tables quickly while maintaining a positive, hospitality-focused attitude.

Qualifications

• Friendly, guest-focused service mindset.
• Clear communication with guests and team.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests promptly and warmly upon arrival.
• Answer questions about the menu and KPOT brand.
• Provide information on menu, pricing, hours, promotions, and policies.
• Listen to guests to ensure needs are met.
• Assist with side work and opening/closing tasks.
• Monitor table turnover and assist with resetting tables.
• Communicate allergy orders to kitchen and management.
• Maintain a positive, energetic, hospitality-focused attitude.

Skills

Customer service

Communication

Team player

Attention to detail

Job description

KPOT Korean BBQ & Hot Pot in Grand Rapids, MI is seeking a friendly Food Runner/Busser to bridge the dining room and kitchen and help create a smooth, energetic dining experience.

You will greet guests, answer questions about the menu, share pricing and promotions, and support the front-of-house team by resetting tables quickly while maintaining a positive, hospitality-focused attitude.