Guest Experience Runner – Fast-Paced Front-of-House

Ontario Trillium Foundation; Edgemont (NY); On-site; USD 21,000 - 28,000; Full time

Job summary

KPOT Korean BBQ & Hot Pot is seeking a Food Runner/Busser to bridge the dining room and kitchen in a lively, fast-paced environment. You’ll greet guests, answer questions, share menu details, and help keep tables turning smoothly.

Ideal candidates are energetic, service-minded, and comfortable around grills. This role offers a dynamic team setting with opportunities to grow in a bustling restaurant brand.

Qualifications

• Strong communication and a passion for delivering world-class service at every touchpoint.
• Strong attention to detail and the ability to multitask in a fast-paced setting.
• Comfortable working around grills and hot cooking surfaces; team-oriented mindset.

Responsibilities

• Greet all guests promptly and warmly upon arrival.
• Answer guest questions regarding the menu and KPOT brand.
• Provide accurate information regarding menu, pricing, hours, promotions, and policies.
• Listen attentively to guests to ensure their needs are met.
• Assist with side work and opening/closing tasks.
• Observe and monitor table turnover by taking note of occupied, dirty or clean tables.
• Support the front-of-house team in resetting tables quickly to seamlessly transition tables to guests.
• Inform management of large parties, special requests, or guest concerns.
• Communicate clearly and concisely with the kitchen staff and management regarding allergy orders.
• Maintain a positive, energetic, and hospitality-focused attitude at all times.
• Multi-task and balance between bar and dining room orders.
• Be a team player, assisting other team members whenever needed to ensure guest satisfaction.
• Thank guests as they leave and invite them to return.
• Additional responsibilities as assigned.

Skills

Strong communication

Attention to detail

Hospitality focus

Team player

Job description

KPOT Korean BBQ & Hot Pot is seeking a Food Runner/Busser to bridge the dining room and kitchen in a lively, fast-paced environment. You’ll greet guests, answer questions, share menu details, and help keep tables turning smoothly.

Ideal candidates are energetic, service-minded, and comfortable around grills. This role offers a dynamic team setting with opportunities to grow in a bustling restaurant brand.