Guest Experience Runner - Housekeeping

HHM Hotels; Irving (TX); On-site; USD 24,000 - 34,000; Full time

Job summary

HHM Hotels is seeking a Housekeeping Runner to assist the housekeeping team by delivering guest requests with proper presentation and removing trash and soiled linen. You will support room attendants, restock linen closets, and respond to guest needs with a courteous, safety-conscious approach.

The role involves standing and walking throughout shifts, lifting up to 50 lbs, and following company appearance standards while maintaining a positive guest experience.

Qualifications

• Must be able to communicate in written and verbal English.
• Excellent organizational skills.

Responsibilities

• Report to Housekeeping Office and PBX team at start of shift.
• Fulfill and deliver guest requests with proper presentation.
• Inventory and maintain cleanliness of linen closets and trash.
• Resupply guest room supplies in linen closet daily.
• Offer assistance to guests when requested.
• Report maintenance deficiencies to housekeeping.
• Use and maintain equipment and supplies properly.
• Keep storage closets clean and neat daily.
• Respond to hotel emergencies or safety situations.
• Deliver guest items promptly and mark complete on delivery.
• Adhere to uniform and appearance standards.
• Collect trash and transport to designated area.
• Maintain a positive guest experience with a helpful attitude.
• Follow EarthView sustainability guidelines.

Skills

Written & verbal English communication

Excellent organizational skills

Job description

HHM Hotels is seeking a Housekeeping Runner to assist the housekeeping team by delivering guest requests with proper presentation and removing trash and soiled linen. You will support room attendants, restock linen closets, and respond to guest needs with a courteous, safety-conscious approach.

The role involves standing and walking throughout shifts, lifting up to 50 lbs, and following company appearance standards while maintaining a positive guest experience.