Housekeeping Runner

HHM Hotels; Irving (TX); On-site; USD 24,000 - 34,000; Full time

Job summary

HHM Hotels is seeking a Housekeeping Runner to assist the housekeeping team by delivering guest requests with proper presentation and removing trash and soiled linen. You will support room attendants, restock linen closets, and respond to guest needs with a courteous, safety-conscious approach.

The role involves standing and walking throughout shifts, lifting up to 50 lbs, and following company appearance standards while maintaining a positive guest experience.

Qualifications

• Must be able to communicate in written and verbal English.
• Excellent organizational skills.

Responsibilities

• Report to Housekeeping Office and PBX team at start of shift.
• Fulfill and deliver guest requests with proper presentation.
• Inventory and maintain cleanliness of linen closets and trash.
• Resupply guest room supplies in linen closet daily.
• Offer assistance to guests when requested.
• Report maintenance deficiencies to housekeeping.
• Use and maintain equipment and supplies properly.
• Keep storage closets clean and neat daily.
• Respond to hotel emergencies or safety situations.
• Deliver guest items promptly and mark complete on delivery.
• Adhere to uniform and appearance standards.
• Collect trash and transport to designated area.
• Maintain a positive guest experience with a helpful attitude.
• Follow EarthView sustainability guidelines.

Skills

Written & verbal English communication

Excellent organizational skills

Job description

Opportunity: Housekeeping Runner

Fulfill and deliver all guest’s requests with the proper presentation. Assists Housekeeping by removing the trash and soiled linen from the floors.

Potential Career Path

Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper

Essential Job Functions

• Report Housekeeping Office and PBX team at start of shift.
• Fulfill and deliver guest requests with the proper presentation.
• Inventory and maintain cleanliness of all linen closets and empty trash.
• Resupply guest room supplies in the linen closet daily.
• Offer assistance to guest when requested or needed.
• Report any maintenance deficiencies to housekeeping.
• Employ proper use and maintenance of equipment and supplies.
• Make sure all storage closets are clean and neat daily
• Respond appropriately to any hotel emergency or safety situation.
• Pick up and deliver guest request items in a timely manner and calling them in as complete once they have been delivered.
• Report to work as scheduled, in proper uniform, and following company appearance standards.
• Collect trash from various areas throughout the property and take it to the designated area.
• Consistently maintain a positive, friendly, helpful attitude that ensures a positive guest experience.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Other duties as assigned by management.

Position Requirements

• Must be able to communicate in written and verbal form in English.
• Excellent organizational skills

Work Environment and Context

• Frequently standing up and moving around the resort for extended period of time during the shift
• Carrying or lifting 50lbs.
• Must be able to lift 50 lbs.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels