Guest-Experience Room Service Attendant

Resorts World OMNI LLC; Miami (FL); On-site; USD 24,000 - 36,000; Full time

Job summary

Resorts World OMNI LLC in Miami is seeking a Room Service Server to deliver and serve meals and beverages to guest rooms with prompt, friendly service and precision.

The role involves setting up trays, taking orders, delivering to rooms, presenting checks, collecting payments, and complying with hotel standards and safety regulations. A high school diploma and hospitality experience are preferred; knowledge of hotel POS/PMS systems is a plus.

Qualifications

• High School graduate or equivalent preferred.
• At least one year of previous serving experience; hospitality experience preferred.
• Knowledge of hotel property management/point of service systems (PMS/POS).

Responsibilities

• Set up room service trays and tables for orders.
• Retrieve checks, set tables per specifications, retrieve orders from kitchen/bar and deliver to guest rooms.
• Serve meals to guests, collect trays and respond to guest requests promptly.
• Present checks to guests and obtain payment.
• Return payments or signed checks to the order taker.
• Serve alcoholic/non-alcoholic beverages in accordance with regulations.
• Perform order taking and answer room service telephone as needed.
• Attend required meetings and perform other duties as requested.

Education

High School graduate or equivalent

Tools

PMS/POS systems

Job description

Resorts World OMNI LLC in Miami is seeking a Room Service Server to deliver and serve meals and beverages to guest rooms with prompt, friendly service and precision.

The role involves setting up trays, taking orders, delivering to rooms, presenting checks, collecting payments, and complying with hotel standards and safety regulations. A high school diploma and hospitality experience are preferred; knowledge of hotel POS/PMS systems is a plus.