Server - Room Service

Resorts World Miami Hilton; Miami (FL); On-site; USD 19,000 - 26,000; Full time

Job summary

Resorts World Miami Hilton in Miami, FL is seeking a Room Service Server to deliver and serve food and beverage to guests in a timely, friendly manner, helping the hotel sustain exceptional guest service and profitability.

You will set up trays, collect payments, and coordinate with kitchen and bar to ensure accurate orders and smooth room deliveries.

The role requires at least one year of serving experience, knowledge of POS systems, and a commitment to safety and professional communication.

Qualifications

• High school diploma or equivalent preferred.
• At least 1 year previous serving experience; hospitality background preferred.
• Knowledge of hotel property management/point of sale systems preferred.

Responsibilities

• Set up room service trays and tables for orders.
• Retrieve and deliver food and beverage orders to guest rooms.
• Serve meals and beverages; collect trays and respond to guest requests promptly.
• Present checks and obtain payment; return signed checks to order taker.
• Handle order taking by phone when needed.
• Attend required meetings and maintain safety standards.

Skills

Guest service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

POS systems

Job description

The Room Service Server is responsible for delivering and serving food and beverage items to guests in a timely, friendly and efficient manner in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Set-up room service trays and tables to prepare for incoming orders.
• Retrieve checks, set tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms.
• Serve meals to guests, collect guest trays and respond to guest requests in a timely, friendly and efficient manner.
• Present checks to guests and obtains payment
• Return payments/.signed checks to order taker
• Serve alcoholic/non-alcoholic beverages in accordance with feeral, state, local and company regulations
• Perform order taker duties and answer room service telephone, as needed
• Perform other duties as requested
• Attend require meetings.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Follow all company and safety and security policies and procedures
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.

WORK EXPERIENCE & EDUCATION REQUIREMENTS:

• High School graduate or equivalent preferred
• At least one (1) year previous serving experience. Prior hospitality experience preferred.
• Knowledge of the hotel property management/point of service systems

Licenses or Certificates

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.