Guest-Experience Room Attendant

Ram Hotels; Georgia; Sur place; USD 26 000 - 34 000; Plein temps

Résumé du poste

RAM Hotels in Columbus, GA is hiring a Housekeeper/Room Attendant to deliver exceptional guest experiences through thorough cleaning and proactive service. You will work under the Executive Housekeeper, maintaining property standards and promoting a positive image for guests.

The role requires a high-school diploma (hospitality preferred), strong customer service, and physical stamina to lift up to 40 lbs and stand for long periods. Training and brand standards guidance are provided.

Qualifications

• High-school graduate or equivalent; hospitality experience preferred.
• Excellent customer service skills.

Responsabilités

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries; resolve guests’ complaints to ensure guests satisfaction.
• Complete all required brand specific training as directed by Executive Housekeeper; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures.
• Enter and prepare guest rooms for cleaning as per hotel standards which includes but is not limited to: making beds; dust television, pictures and furniture; sweep and/or vacuum floors and carpets; clean windows and mirrors; clean the bathroom and empty trash containers; clean the closet; clean and disinfect telephones daily; replenish amenities; remove dirty bed linen and replace with clean linen; realign furniture to the floor plan; check and secure room when finished; clean supply cart of garbage, dirty linens, and used cleaning supplies and restock supply cart at the end of shift; update and submit room assignment sheet.
• Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items in guest rooms immediately to the Executive Housekeeper – this includes any item left behind such as a purse, wallet, jewelry, etc.
• Perform other tasks as necessary or required to meet or exceed guest satisfaction.

Connaissances

Attention to detail

Customer service

Time management

Teamwork

Physical stamina

Formation

High-school diploma

Description du poste

RAM Hotels in Columbus, GA is hiring a Housekeeper/Room Attendant to deliver exceptional guest experiences through thorough cleaning and proactive service. You will work under the Executive Housekeeper, maintaining property standards and promoting a positive image for guests.

The role requires a high-school diploma (hospitality preferred), strong customer service, and physical stamina to lift up to 40 lbs and stand for long periods. Training and brand standards guidance are provided.