Housekeeper/Room Attendant

Home2-Suites---Birmingham,-Ram-Hotels; Birmingham (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health benefits

Vacation time

Bonuses (quarterly)

401K

Other perks

Job summary

RAM Hotels in Alabama is seeking a friendly Housekeep/Room Attendant to deliver exceptional guest experiences. You will clean and service guest rooms, prepare spaces, and maintain a positive hotel image with a proactive, guest-centric attitude.

Ideal candidates have a High School diploma or equivalent and at least six months of hospitality or janitorial experience, plus strong customer service and teamwork skills.

Qualifications

• High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred).
• Excellent customer service skills.

Responsibilities

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions; respond promptly and be familiar with property location, amenities, and local attractions.
• Complete all required brand-specific training and health and safety training; adhere to brand standards; knowledge of fire alarm and evacuation procedures.
• Prepare guest rooms for cleaning per hotel standards: beds, dusting, vacuuming, bathrooms, replenishing amenities, and restocking supplies; update room assignments.
• Familiar with lost and found policy; submit any lost items to the Executive Housekeeper promptly.
• Perform other tasks as necessary to meet or exceed guest satisfaction.

Skills

Customer service

Communication

Flexibility

Teamwork

Physical stamina

Attention to detail

Education

High School Diploma or equivalent

Job description

Who Are We?

RAM Hotels - a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region. We strive to meet our guests demands while continuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!

POSITION

Housekeep/Room Attendant

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet” to guests? Do you enjoy creating stellar guest experiences? Are you a team player that is energetic, friendly, and professional? Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service? The housekeeping/room attendant performs routine duties of cleaning and servicing our guest rooms beyond expectation while following the directive of the Executive Housekeeper. The housekeeping/room attendant promotes a positive image of the hotel establishment to guests and enjoys assisting our guests with such a pleasant and friendly temperament. If you enjoy anticipating the needs of guests to create that stellar guest experience – this job is for you!

JOB RESPONSIBILITIES

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries; resolve guests’ complaints to ensure guests satisfaction
• Complete all required brand specific training as directed by Executive Housekeeper; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures
• Enter and prepare guest rooms for cleaning as per hotel standards which includes but is not limited to: making beds; dust television, pictures and furniture; sweep and/or vacuum floors and carpets; clean windows and mirrors; clean the bathroom and empty trash containers; clean the closet; clean and disinfect telephones daily; replenish amenities; remove dirty bed linen and replace with clean linen; realign furniture to the floor plan; check and secure room when finished; clean supply cart of garbage, dirty linens, and used cleaning supplies and restock supply cart at the end of shift; update and submit room assignment sheet
• Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items in guest rooms immediately to the Executive Housekeeper – this includes any item left behind such as a purse, wallet, jewelry, etc.
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

• High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred)
• Excellent customer service skills

INDUSTRY EXPERIENCE

• Previous experience in the hospital industry (preferred)
• Previous experience as a housekeeper/room attendant or janitorial services (preferred)

REQUIRED SKILLS

• Ability to follow directions and work in a fast-paced environment
• Additional training (as required)
• Must be flexible to work varied schedules
• Good written and oral communication skills
• Ability to listen attentively
• Must have the physical ability to walk, bend, and stand for long time periods
• Must be able to lift up to 40 lbs.
• Must adhere to grooming and appearance standards in alignment with uniform
• Must be dependable

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guest’s needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable. As a leader in the hospitality industry, we promote advancement opportunities.

• comprehensive health benefit packages for you and your family
• vacation time
• quarterly bonuses
• 401K
• other additional perks

RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.