Hotel Guest Experience Attendant

AC Hotel Columbus; Columbus (GA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Health benefits

401K

Vacation time

Bonuses

Other perks of RAM Hotels employment

Job summary

RAM Hotels in Columbus, Georgia is seeking a courteous Houseman to help create a sparkling guest experience by cleaning and maintaining all public areas—lobby, entrance, breakfast area, restrooms, elevators, pool, meeting spaces and fitness center—with a friendly, proactive approach.

You will work as part of a dynamic team in a fast-paced environment, uphold safety and brand standards, and assist guests with a responsive, professional attitude while supporting daily hotel operations.

Qualifications

• High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred).
• Excellent customer service skills.

Responsibilities

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions related to their visit; be familiar with property location, amenities, and local attractions.
• Complete all required brand specific training and health and safety training; adhere to property standards; knowledge of fire alarm and evacuation procedures.
• Clean common areas to hotel standards including glass doors, floors, shelves, tables, dishes, walls, elevators, pool areas, fitness center, break rooms.
• Familiar with lost and found policy; report and submit any items left on property to management.
• Perform other tasks as necessary to meet or exceed guest satisfaction.

Skills

Follow directions

Customer service

Communication skills

Flexibility

Physical stamina

Lifting up to 40 lbs

Education

High-school diploma or equivalent

Job description

RAM Hotels in Columbus, Georgia is seeking a courteous Houseman to help create a sparkling guest experience by cleaning and maintaining all public areas—lobby, entrance, breakfast area, restrooms, elevators, pool, meeting spaces and fitness center—with a friendly, proactive approach.

You will work as part of a dynamic team in a fast-paced environment, uphold safety and brand standards, and assist guests with a responsive, professional attitude while supporting daily hotel operations.