Guest-Focused Room Attendant | Housekeeping

Springhill Suites Colonnade; Birmingham (AL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health benefit package

Vacation time

Quarterly bonuses

Advancement opportunities

Job summary

RAM Hotels is looking for a friendly Housekeeper/Room Attendant to ensure clean, welcoming guest rooms and provide an exceptional guest experience. You will follow brand standards, prepare rooms, restock amenities, and respond to guest inquiries with a professional demeanor.

The ideal candidate is a high school graduate with at least six months in hospitality or janitorial work, strong customer service, and the physical ability to lift up to 40 lbs and work varied shifts.

Qualifications

• High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred).
• Excellent customer service skills.
• Ability to follow directions and work in a fast-paced environment.

Responsibilities

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guest inquiries; resolve guests complaints to ensure guests satisfaction
• Complete all required brand specific training as directed by Executive Housekeeper; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures
• Enter and prepare guest rooms for cleaning as per hotel standards which includes but is not limited to: making beds; dust television, pictures and furniture; sweep and/or vacuum floors and carpets; clean windows and mirrors; clean the bathroom and empty trash containers; clean the closet; clean and disinfect telephones daily; replenish amenities; remove dirty bed linen and replace with clean linen; realign furniture to the floor plan; check and secure room when finished; clean supply cart of garbage, dirty linens, and used cleaning supplies and restock supply cart at the end of shift; update and submit room assignment sheet
• Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items in guest rooms immediately to the Executive Housekeeper this includes any item left behind such as a purse, wallet, jewelry, etc.
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

Skills

Team player

Customer service

Ability to follow directions

Flexible schedules

Good communication

Physical stamina

Lift up to 40 lbs

Grooming standards

Dependable

Education

High-school graduate or equivalent

Job description

RAM Hotels is looking for a friendly Housekeeper/Room Attendant to ensure clean, welcoming guest rooms and provide an exceptional guest experience. You will follow brand standards, prepare rooms, restock amenities, and respond to guest inquiries with a professional demeanor.

The ideal candidate is a high school graduate with at least six months in hospitality or janitorial work, strong customer service, and the physical ability to lift up to 40 lbs and work varied shifts.