Guest Engagement Specialist

Trump Organization; Las Vegas (NV); On-site; USD 40,000 - 52,000; Full time

Job summary

Trump Las Vegas is seeking a Guest Engagement Specialist to deliver luxury service and assist guests with reservations by phone, ensuring revenue opportunities are maximized. The role requires excellent communication, brand knowledge, and the ability to record guest preferences accurately in the systems.

Availability to work varied shifts including weekends and holidays is preferred. Join a premium property where attention to detail and guest satisfaction are paramount, with opportunities for

Qualifications

• Must be 21 years of age or older.
• Prior Reservations, Front Office or travel industry experience preferred.
• Weekend and holiday availability may be required.
• High School diploma or equivalent required.

Responsibilities

• Answer and efficiently handle all incoming calls.
• Assist guests in planning and booking reservations for hotel rooms and services.
• Confirm room reservations while focusing on maximizing revenue.
• Record guest needs and preferences into the correct software with accuracy.
• Handle guest inquiries via email, input reservations and rooming lists, and relay requests to appropriate departments.
• Meet or exceed luxury service standards for guest experience touchpoints.
• Provide information about Trump Las Vegas and Trump Hotel properties to guests.

Skills

Communication skills

Brand knowledge

Sales ability

Luxury service standards

Education

High School graduate

Tools

HotSoS

Reservation software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Engagement Specialist

Staff Las Vegas, NV, US

2 days ago Requisition ID: 1537

POSITION PURPOSE:

The Guest Engagement Specialist will utilize excellent communication skills, extensive brand knowledge, persuasive sales ability, and luxury service standards during interactions with future & current guests while booking customized hotel reservations via telephone.

ESSENTIAL FUNCTIONS:

• Answer and efficiently handle all incoming calls.
• Assist guests in planning and booking reservations for hotel rooms and services.
• Confirm room reservations while focusing on maximizing revenue.
• Actively collect and meticulously record guest needs & preferences into the correct software.
• Complete assigned job duties during assigned shift to include but not limited to corresponding to guest inquiries via email, inputting reservations and rooming lists, inputting the callers requests into the correct software, delivering personalized wake up calls, advising guests, colleagues and leadership of any messages, mail and faxes received for Trump Las Vegas or other Trump Hotels properties.
• Meet or exceed luxury service standards for relevant Guest Experience Touchpoints.
• Ensure hotel functions and services are up to date to ensure efficient response to guest inquiries.
• Offer accurate information about the city and surrounding attractions of Trump Hotel Properties when asked by guests .
• Enhance the Trump Card Member Experience and thoughtfully respond to all inquiries.
• Handle all guest interactions with the highest level of hospitality and professionalism .
• Post deposits, No-Show, and cancellation charges for Trump Las Vegas.
• Stay apprised of current rates, rate changes and all hotel promotions within the Trump Hotel Collection.
• Pass on requests in a timely and accurate manner to appropriate departments via either email, phone or HotSoS.
• Ensure proper VIP codes are being utilized and send pertinent information to Attaché .
• Promptly & courteously handle all guest questions when it comes to reservations, hotel issues, in house guest requests, assistance with room changes, and billing inquiries.
• Provide follow up calls to guests for escalation issues for Trump Las Vegas or other Trump Hotels Properties.
• Arrange early check in or late check out requests for all hotel guests (ensuring availability is properly checked) for Trump Las Vegas.
• Possess general understanding of all hotel departments and deep knowledge of Trump Hotels unique selling features .

QUALIFICATION STANDARDS:

EDUCATION

High School graduate or equivalent required.

EXPERIENCE

Prior Reservations, Front Office or travel industry experience preferred. Must be able to work varied shifts, to include weekends and holidays.

LICENSES OR CERTIFICATES

No special licenses or certificates required.

OTHER

Must be at least 21 years of age. Additional language ability preferred.

"Trump Hotel Las Vegas participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company."