Guest Experience Retail Supervisor

ASM Global; Columbus (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Legends Global seeks a retail supervisor to deliver a legendary guest experience at the 1922 Club on the Ohio State University campus. You will greet guests, display merchandise, and process POS transactions with accuracy, while maintaining stock and staying informed about all events on campus.

You will work as part of a team to exceed guest expectations. This role requires flexibility to work extended hours during events and holidays, with a focus on delivering a warm, professional welcome and

Qualifications

• High school diploma or equivalent required.
• Accurate in open and close procedures.
• Able to accept constructive feedback and adapt.
• Excellent customer service and selling skills.
• Willing to work extended hours during events, including OSU football games.
• Experience opening or closing a retail store.
• Able to lift 50 lbs and stand for long periods.
• Independent and team-oriented, proactive.
• Able to work nontraditional hours, nights, holidays, weekends, and overtime.
• Flexible in duties and responsibilities as needed.

Responsibilities

• Greet guests and ascertain interest to make sales recommendations.
• Demonstrate accuracy when using POS systems.
• Demonstrate ownership in cleaning, restocking, and other tasks assigned by Management.
• Present merchandise to increase sale with add-on items.
• Describe merchandise features and benefits and explain use.
• Maintain inventory, merchandise placement, and accurate counts; assist in inventory.
• Increase knowledge of product, facility, and events held on campus.
• Assist store setup team with merchandising of event gift shops.
• Serve as first/last contact for members and guests with a warm welcome and farewell.
• Verify membership and ensure guests are accompanied by a sponsoring member before entering the Club.
• Check in members and guests for dining reservations and communicate arrivals to host team.
• Provide directions and answer questions about Club access, parking, and arrivals.
• Maintain awareness of entrance flow and escalate issues to Club management as needed.
• Offer assistance or an escort into the Club as appropriate.
• Maintain professional entrance presence and protect member privacy.

Skills

Customer service

Selling skills

Open/close procedures

Feedback handling

Teamwork

Flexible hours

Lift 50 lbs

Education

High school diploma / GED

Job description

Legends Global seeks a retail supervisor to deliver a legendary guest experience at the 1922 Club on the Ohio State University campus. You will greet guests, display merchandise, and process POS transactions with accuracy, while maintaining stock and staying informed about all events on campus.

You will work as part of a team to exceed guest expectations. This role requires flexibility to work extended hours during events and holidays, with a focus on delivering a warm, professional welcome and