Retail Supervisor- Part Time

ASM Global; Columbus (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Legends Global seeks a retail supervisor to deliver a legendary guest experience at the 1922 Club on the Ohio State University campus. You will greet guests, display merchandise, and process POS transactions with accuracy, while maintaining stock and staying informed about all events on campus.

You will work as part of a team to exceed guest expectations. This role requires flexibility to work extended hours during events and holidays, with a focus on delivering a warm, professional welcome and

Qualifications

• High school diploma or equivalent required.
• Accurate in open and close procedures.
• Able to accept constructive feedback and adapt.
• Excellent customer service and selling skills.
• Willing to work extended hours during events, including OSU football games.
• Experience opening or closing a retail store.
• Able to lift 50 lbs and stand for long periods.
• Independent and team-oriented, proactive.
• Able to work nontraditional hours, nights, holidays, weekends, and overtime.
• Flexible in duties and responsibilities as needed.

Responsibilities

• Greet guests and ascertain interest to make sales recommendations.
• Demonstrate accuracy when using POS systems.
• Demonstrate ownership in cleaning, restocking, and other tasks assigned by Management.
• Present merchandise to increase sale with add-on items.
• Describe merchandise features and benefits and explain use.
• Maintain inventory, merchandise placement, and accurate counts; assist in inventory.
• Increase knowledge of product, facility, and events held on campus.
• Assist store setup team with merchandising of event gift shops.
• Serve as first/last contact for members and guests with a warm welcome and farewell.
• Verify membership and ensure guests are accompanied by a sponsoring member before entering the Club.
• Check in members and guests for dining reservations and communicate arrivals to host team.
• Provide directions and answer questions about Club access, parking, and arrivals.
• Maintain awareness of entrance flow and escalate issues to Club management as needed.
• Offer assistance or an escort into the Club as appropriate.
• Maintain professional entrance presence and protect member privacy.

Skills

Customer service

Selling skills

Open/close procedures

Feedback handling

Teamwork

Flexible hours

Lift 50 lbs

Education

High school diploma / GED

Job description

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

THE ROLE

Our retail supervisors are responsible for creating the ultimate experience. Our number one priority is to provide guests with a legendary experience each time they enter the 1922 Club. We strive to create an environment unlike any other. We go above and beyond to exceed their expectations in customer service, display of merchandise, and attention to detail. If you have a passion for customer service, an outgoing personality, love to sell, enjoy working in teams and strive to create relationships with the guests this is the place for you.

ESSENTIAL FUNCTIONS

• Greet guests & ascertain their interest, so you may make sales recommendations
• Excellent accuracy when using POS systems
• Demonstrate ownership in cleaning, re-stocking, & any other tasks assigned by Management
• Present merchandise to increase sale with add on items
• Must be able to describe merchandise features, benefits, and explain use
• Maintain inventory, merchandise placement, and accurate counts. Assist in inventory
• Continually increase knowledge of product, facility, and all events held on campus
• Other duties as assigned by supervisor
• Assist the store set-up team with the merchandising of event gift shops including plan-o-grams, merchandise placement, inventory control, cleaning of shops & fixtures
• Serve as the first and final point of contact for members and guests, providing a warm, polished welcome and farewell.
• Verify membership upon arrival and ensure guests are accompanied by a sponsoring member before entering the main Club level.
• Check in members and guests for dining reservations and promptly communicate arrivals to the host team on the main floor.
• Provide clear directions and assist with questions regarding Club access, parking, valet service, and other arrival needs.
• Maintain awareness of the entrance and guest flow, keeping the arrival area organized and escalating access or reservation issues to Club management as needed.
• Offer assistance or an escort into the Club when appropriate, helping create a seamless transition from arrival to the dining experience.
• Maintain a professional presence at the entrance and protect member privacy and confidentiality at all times.
• Thank members and guests as they depart and provide a warm, genuine farewell.

QUALIFICATIONS

• High school graduate, GED, or equivalent experience in comparable company
• Accuracy in open & close procedures
• Must be able to take constructive feedback & make necessary changes
• Excellent customer service and selling skills
• Be willing to work extended hours on event days including OSU home football games
• A key function will be opening or closing a retail store
• Able to lift 50lbs and stand for long periods of time
• Innovative & self- starter, who can work independently and as part of a team
• Ability to work nontraditional hours, included nights, holidays and weekends and overtime as required
• Flexibility in Duties & responsibilities as needed in other areas

Compensation

Competitive hourly rate.

Working Conditions

Location: On Site Ohio State University .

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women