Guest Experience & Retail Sales Associate

Foxwoods Resort Casino; Mashantucket (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Foxwoods Resort Casino in Mashantucket, CT seeks an energetic Retail Associate to deliver exceptional guest service and process transactions accurately. You will greet guests, assist with merchandise selections, and use suggestive selling to boost sales while maintaining inventory integrity.

The role requires proficiency with a POS system, strong math skills, and clear English communication. A high school diploma is preferred, and you will participate in ongoing training to uphold standards and

Qualifications

• Customer-focused guest service with ability to multitask.
• Speak, read, write, and understand English; clear speaking voice.
• Must pass math test and writing sample.
• Proficient in register transactions and change handling.

Responsibilities

• Operate POS system and process financial transactions.
• Record purchases and process returns/exchanges per policy.
• Balance cash till and prepare deposits.
• Provide exceptional guest service and build rapport with guests.
• Assist with inventory and merchandising.
• Maintain clean outlet and observe loss prevention.
• Follow policies and procedures.

Skills

Customer Service

Cash Handling

Multitasking

Sales Techniques

English Proficiency

Education

High School diploma

Tools

POS system

Job description

Foxwoods Resort Casino in Mashantucket, CT seeks an energetic Retail Associate to deliver exceptional guest service and process transactions accurately. You will greet guests, assist with merchandise selections, and use suggestive selling to boost sales while maintaining inventory integrity.

The role requires proficiency with a POS system, strong math skills, and clear English communication. A high school diploma is preferred, and you will participate in ongoing training to uphold standards and