Guest Experience Specialist

Mashantucket Pequot Gaming Enterprise; Mashantucket (CT); On-site; USD 51,577,000 - 66,125,000; Full time

Job summary

Mashantucket Pequot Gaming Enterprise is seeking a Retail Associate to create a positive shopping experience for guests and provide exceptional service in a fast-paced environment. You will handle POS transactions, assist with inventory, and help guests with merchandise selections to drive sales and repeat visits.

The role requires excellent English communication, the ability to multitask, and accuracy in cash handling.

Qualifications

• Guest service experience in a retail or hospitality setting.
• Ability to speak/read/write English clearly and effectively.
• Able to perform basic math for payments and inventories.

Responsibilities

• Adhere to tribal policies and procedures.
• Operate POS system and handle financial transactions, payments, and returns.
• Record purchases accurately and assist with inventory counts.
• Provide exceptional guest service and build rapport to drive sales.
• Assist guests with merchandise selection and use suggestive selling.
• Maintain clean, organized selling floor and back stock areas.
• Notify management of suspicious activity and help with visual displays.

Skills

Guest service

Cash handling

Sales / upselling

Multitasking

Communication

English proficiency

Education

High School diploma or GED

Tools

POS system

Job description

Mashantucket Pequot Gaming Enterprise is seeking a Retail Associate to create a positive shopping experience for guests and provide exceptional service in a fast-paced environment. You will handle POS transactions, assist with inventory, and help guests with merchandise selections to drive sales and repeat visits.

The role requires excellent English communication, the ability to multitask, and accuracy in cash handling.