Guest Experience Retail Associate

Great Wolf Lodge; Mashantucket (CT); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Scholarship fund

Talent development programs

Exclusive perks for you and family

Great Wolf University training

Wellness program and EAP

Diversity and inclusion initiatives

Job summary

Great Wolf Lodge is seeking a Retail Attendant to assist guests with purchases and guide them through product selections at the on-site shop. You will operate the cash register, process returns, and help close out the day’s sales with accuracy.

You should have strong customer service skills, basic math, and the ability to read safety and operations manuals. Flexible scheduling and a team-first attitude are valued at our Mashantucket location.

Qualifications

• Some High School education or equivalent.
• Flexibility regarding scheduling based on business demands.
• Experience utilizing basic math skills with ability to add, subtract multiply and divide.
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures.
• Successful completion of a criminal background and drug screen.

Responsibilities

• Communicates with guests to assist in purchasing decisions.
• Provides outstanding customer service and engage in suggestive selling.
• Ensures the daily operation of the retail outlet adheres to operating procedure guidelines.
• Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing.
• Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting.
• Ensures retail outlet adheres to the highest standards of cleanliness, presentation, and service.
• Assists in other retail outlets as needed.

Skills

Customer service

Communication skills

Basic math

Education

Some High School education

Tools

Point of Sale systems

Job description

Great Wolf Lodge is seeking a Retail Attendant to assist guests with purchases and guide them through product selections at the on-site shop. You will operate the cash register, process returns, and help close out the day’s sales with accuracy.

You should have strong customer service skills, basic math, and the ability to read safety and operations manuals. Flexible scheduling and a team-first attitude are valued at our Mashantucket location.