Guest Experience & Retail Ops Leader

David's Bridal, Inc.; Knoxville (TN); Sur place; USD 50 000 - 75 000; Plein temps

Résumé du poste

David's Bridal, Inc. is seeking a talented manager to drive a customer-first culture and five-star guest service. You will lead floor operations, assign shifts, monitor results, and coach the team to consistently exceed sales targets and deliver top-notch service.

You will manage payroll within budget, oversee inventory, and build a strong bench to fill roles promptly, while guiding staff through performance reviews and coaching sessions.

Qualifications

• High School Diploma or degree.
• Two-four years prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.

Responsabilités

• Leads and models a customer first culture across all roles.
• Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
• Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
• Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals
• Assist in leading the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined.
• Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.
• Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
• Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
• Assists in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.
• Other duties as assigned.

Connaissances

Leadership

Coaching

Customer focus

Team management

Formation

High School Diploma

Outils

POS system

Description du poste

David's Bridal, Inc. is seeking a talented manager to drive a customer-first culture and five-star guest service. You will lead floor operations, assign shifts, monitor results, and coach the team to consistently exceed sales targets and deliver top-notch service.

You will manage payroll within budget, oversee inventory, and build a strong bench to fill roles promptly, while guiding staff through performance reviews and coaching sessions.