Guest Experience & Restaurant Operations Manager

JJ's Grill; Springdale (AR); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

Vision insurance

Bonus based on performance

Dental insurance

Free food & snacks

Descripción de la vacante

JJ’s Grill in Springdale, Arkansas seeks a key member of our Leadership team who excels at managing multiple priorities in a fast-paced environment and cares about quality work and a friendly, productive team atmosphere.

You will oversee Front and Back of House operations, coach staff, promote the brand locally, ensure safety standards, and drive continuous improvement while upholding JJ’s Grill values.

Formación

• Knowledge and experience in business, supervision, and management.
• Outstanding interpersonal relationship building and coaching and development skills.
• Critical thinker with strong problem-solving abilities.
• Understanding of basic economics, budgeting, and accounting principles.
• Availability to work nights, weekends and holidays in a fast-paced environment.
• Ability to prioritize, organize, and manage multiple tasks.

Responsabilidades

• Ensure every guest receives an excellent experience that compels them to return.
• Observe that processes are followed and identify and suggest opportunities for improvement.
• Conduct a smooth opening, transfer of shifts and/or closing that makes sure the restaurant continually serves guests at our standards from open to close.
• Oversee that all team members are fulfilling their job duties. Coordinate daily Front of the House and Back of the House restaurant operations.
• Control operational costs and identify measures to cut waste.
• Have a strong understanding of JJ’s Grill Products, offerings and events.
• Ensure the team member experience is fun, safe and enriching.
• Lead in a manner consistent with JJ’s Grill values that provides an upbeat and supportive atmosphere for our team.
• Help address difficult circumstances and minimize stress in a busy environment.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Properly staff the Front of House to support JJ’s Grill business needs.
• Welcome new hires and ensure they receive timely and sufficient training that sets them up for success.
• Conduct reviews and coaching sessions with team members according to developmental needs.
• Know and Ensure Arkansas food safety standards are met by all team members.

Conocimientos

Business leadership

Interpersonal skills

Coaching and development

Critical thinking

Economics & budgeting

Time management

Task prioritization

Descripción del empleo

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• Bonus based on performance
• Dental insurance
• Free food & snacks

We are looking for a key member of our JJ’s Leadership team. You are great at managing multiple priorities and thrive in a fast-paced environment. With special attention to detail, you care about performing quality work and contributing to a friendly and productive team atmosphere.

Responsibilities:

• Ensure every guest receives an excellent experience that compels them to return.
• Observe that processes are followed and identify and suggest opportunities for improvement.
• Conduct a smooth opening, transfer of shifts and/or closing that makes sure the restaurant continually serves guests at our standards from open to close.
• Oversee that all team members are fulfilling their job duties. Coordinate daily Front of the House and Back of the House restaurant operations.
• Control operational costs and identify measures to cut waste.
• Have a strong understanding of JJ’s Grill Products, offerings and events.
• Ensure the team member experience is fun, safe and enriching.
• Lead in a manner consistent with JJ’s Grill values that provides an upbeat and supportive atmosphere for our team.
• Help address difficult circumstances and minimize stress in a busy environment.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Properly staff the Front of House to support JJ’s Grill business needs.
• Welcome new hires and ensure they receive timely and sufficient training that sets them up for success.
• Conduct reviews and coaching sessions with team members according to developmental needs.
• Know and Ensure Arkansas food safety standards are met by all team members.

Qualifications:

• Knowledge and experience in business, supervision, and management.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Critical thinker and problem-solving skills.
• Demonstrate knowledge of basic economics, budgeting, and accounting principles and practices.
• Available to work nights, weekends and holidays.
• Able to work in a fast-paced environment.
• Able to prioritize, organize, and manage multiple tasks.

Complete our short application today!