Restaurant Operations Lead | Guest Experience

Round Table Pizza; Moscow (ID); On-site; USD 60,000 - 75,000; Full time

Job summary

Buffalo Wild Wings is seeking an Assistant General Manager to partner with the General Manager in daily restaurant operations and to deliver exceptional guest experiences. This role leads and develops the management team and hourly staff, drives profitability, and takes full responsibility in the GM’s absence.

The AGM will focus on coaching, staffing, cost control, and ensuring compliance with food safety and alcohol service standards while promoting teamwork and growth across all shifts.

Qualifications

• High school diploma or equivalent.
• Minimum age required to serve alcohol per state/local laws.
• Ability to obtain and maintain required food safety and alcohol service certifications.
• Strong leadership, communication, organizational, and interpersonal skills.

Responsibilities

• Support the General Manager in overseeing all daily restaurant operations.
• Lead, coach, and develop Shift Managers and hourly team members to build a high-performing team.
• Recruit, interview, hire, onboard, train, and retain team members.
• Foster a positive work environment focused on teamwork, accountability, and growth.
• Resolve guest concerns quickly and professionally to ensure outstanding service.
• Lead pre-shift meetings and provide ongoing coaching and feedback.
• Ensure compliance with all policies, food safety, sanitation, alcohol service, and regulations.
• Monitor labor, scheduling, inventory, costs, and operating expenses to meet financial goals.
• Assist in executing promotions, menu rollouts, and operational initiatives.
• Support sales growth by maintaining high service standards and guest experiences.
• Complete administrative responsibilities including reports, scheduling, and reviews.

Skills

Leadership

Communication

Team development

Strategic thinking

Time management

Problem solving

Financial awareness

Education

High school diploma or equivalent

Bachelor’s degree in Hospitality or related field (preferred)

Job description

Buffalo Wild Wings is seeking an Assistant General Manager to partner with the General Manager in daily restaurant operations and to deliver exceptional guest experiences. This role leads and develops the management team and hourly staff, drives profitability, and takes full responsibility in the GM’s absence.

The AGM will focus on coaching, staffing, cost control, and ensuring compliance with food safety and alcohol service standards while promoting teamwork and growth across all shifts.