Vacation Rental Assistant

Better Talent; United States; Remote; USD 5,000 - 7,000; Full time

Benefits offered by this job

Monthly bonus up to $100

Job summary

Crashpads is seeking a Vacation Rental Assistant working remotely to support Airbnb properties. You will be the vital link between guests, cleaning teams, and vendors to ensure reservations run smoothly from booking to checkout.

In this role you’ll improve processes, manage reservations, review listings on OTA sites, and help grow guest satisfaction with a proactive approach and strong organizational skills.

Qualifications

• 1+ years previous experience with vacation rentals
• English language (read, write and speak)

Responsibilities

• Guest Relations - Communicating with guests, cleaners, and vendors for our Airbnb properties
• Operations - Manage reservations, coordinate cleaners/vendors and ensure smooth booking experience; daily/weekly admin tasks
• Optimization - Continuous improvement of systems and processes
• OTA - review, update and monitor listings on OTA sites to stay current and optimized
• Guest Experience - write reviews, submit damage claims
• PMS - Use Hostaway PMS (create messages, automations, expand knowledge base)

Skills

Guest Relations

Operations

Optimization

OTA

Guest Experience

PMS

Tools

Hostaway PMS

Job description

Whether you’re a guest searching for the perfect getaway or a property owner looking to maximize your rental income, we’re here to help. At Crashpads, we offer a wide range of vacation rentals in Central Florida, from cozy condos to spacious family villas, each thoughtfully equipped and designed to make your stay unforgettable. Our properties are ideally located to put you close to the magic of Orlando’s world-renowned theme parks, outdoor adventures, and cultural attractions.

For property owners, we provide comprehensive management services tailored to optimize your rental income and guest satisfaction. Our expert team offers revenue management consulting, strategic marketing, and personalized support to help you grow your investment with confidence and ease.

Explore Central Florida with us, and experience a seamless blend of comfort, convenience, and exceptional hospitality.

Position Summary

We're looking for a Vacation Rental Assistant to join our team remotely and help deliver exceptional guest experiences at our Airbnb properties. In this role, you'll be the vital link between our guests, cleaning teams, and vendors, ensuring every reservation runs smoothly from booking to checkout. You'll thrive in a collaborative environment where your organizational skills and proactive approach will help us continuously improve our operations while maintaining the high standards our guests expect.

Responsibilities

Guest Relations - Communicating with guests, cleaners, and vendors for our Airbnb properties

Operations - Manage reservations, coordinate and communicate with cleaners/vendors and ensure a smooth booking experience; Daily and weekly administrative tasks

Optimization - Continuous improvement of systems and processes ("help us get better over time")

OTA - review, update and monitor listings on various OTA sites to ensure they are up to date, accurate and optimized.

Guest Experience - write reviews, submit review removals, log damages, submit damage claims

PMS - Use Hostaway pms (create messages, automations, expand knowledge base)

Qualifications

1+ years previous experience with vacation rentals

English language (read, write and speak)

Monthly Salary - $450 - $600

Bonus

Eligible for a monthly performance bonus of up to $100 based on guest satisfaction metrics.