Guest Experience Reservations Specialist

Kids for the Future; Stockbridge (MA); On-site; USD 20,000 - 21,000; Part time

Job summary

Main Street Hospitality is seeking a Reservations Agent on a part-time basis at our Stockbridge property. You will handle guest inquiries by phone, email, and online platforms, process reservations in the PMS, and tailor experiences with attention to guest preferences and details.

As the first touchpoint, you will balance accurate information with friendly service, upholding brand standards and delivering a warm, welcoming guest journey.

Qualifications

• High school diploma or equivalent required.
• Previous experience in hotel reservations, call center, or guest services preferred.
• Experience with PMS (Property Management System) software a plus.
• Strong written and verbal communication skills, with attention to detail and data accuracy.
• Comfortable navigating multiple systems and managing a high volume of inquiries.

Responsibilities

• Serve as the first point of contact for prospective and returning guests, delivering friendly, knowledgeable service by phone, email, and online platforms.
• Accurately process individual, group, and special event reservations in the PMS, ensuring detailed notes and preferences are captured.
• Anticipate and uncover guest needs, offering upgrades and enhancements to elevate the stay.
• Communicate room availability, rate structures, packages, and hotel policies while aligning with brand standards and revenue strategies.
• Coordinate with front desk, sales, and operations teams to ensure a seamless handoff across departments.
• Assist with pre-arrival communications, confirmations, and modifications for personalized guest experiences.

Skills

Customer service

Communication

Multitasking

Team collaboration

Education

High school diploma

Tools

PMS software

Job description

Main Street Hospitality is seeking a Reservations Agent on a part-time basis at our Stockbridge property. You will handle guest inquiries by phone, email, and online platforms, process reservations in the PMS, and tailor experiences with attention to guest preferences and details.

As the first touchpoint, you will balance accurate information with friendly service, upholding brand standards and delivering a warm, welcoming guest journey.