Guest Experience & Reservations Specialist

GOEBEL FIXTURE COMPANY; Steamboat Springs (CO); On-site; USD 33,000 - 36,000; Full time

Job summary

Steamboat Lodging Company, based in Steamboat Springs, CO, seeks a full-time guest services specialist to help guests find and book vacation rentals. You will guide guests through the booking process, upsell, resolve issues, and work with partner companies to ensure reservations are accurate and delivered with world-class service.

Ideal candidates have a sales background, are positive and professional, and enjoy learning and teamwork.

Qualifications

• Experience in sales to achieve goals and upsell
• Strong customer service and communication skills
• Ability to work with partner companies and teams

Responsibilities

• Lead guests through the booking process with rapport and confidence
• Demonstrate strong sales aptitude with up-sell and cross-sell
• Collaborate with partner companies to ensure reservations are accurate
• Meet personal and office-wide sales goals
• Troubleshoot and resolve reservation questions and issues
• Answer guest emails, chats, texts, and calls promptly
• Follow up with guests during and after their stay for feedback
• Plan, prepare, and track guest gifts
• Manage lost and found between Guest Liaison and Housekeeping Teams
• Maintain knowledge of lodging properties, policies, and procedures
• Deliver exemplary guest service to exceed expectations
• Share guest feedback with Homeowner Liaison and Marketing to improve properties
• Communicate changes impacting guests to all departments
• Assist guests with refunds if needed
• Travel to Steamboat/Winter Park for in-person trainings

Skills

Sales aptitude

Upsell

Cross-sell

Customer service

Communication

Job description

Steamboat Lodging Company, based in Steamboat Springs, CO, seeks a full-time guest services specialist to help guests find and book vacation rentals. You will guide guests through the booking process, upsell, resolve issues, and work with partner companies to ensure reservations are accurate and delivered with world-class service.

Ideal candidates have a sales background, are positive and professional, and enjoy learning and teamwork.