Guest Experience Manager, Mountain Resort

Alterra Mountain Company; Steamboat Springs (CO); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Free Alterra Mountain Pass (eligible)}

Discounts on outdoor gear

Job summary

Steamboat Ski & Resort Corporation is seeking a front office coordinator to manage guest services, reservations, and room assignments in Steamboat Springs, CO. You will coordinate with multiple departments to ensure smooth guest experiences and handle special requests.

Applicants should have an Associate's degree or equivalent, strong communication skills, and familiarity with TRACK reservations and spreadsheet tools like Excel. This is a year-round role with competitive benefits.

Qualifications

• Associate's degree or equivalent from two-year college or technical school.
• Ability to read, analyze, and interpret business materials and write reports.
• Knowledge of Reservations and Spreadsheet software; FRS software preferred.

Responsibilities

• Coordinate front office activities of hospitality or property management division.
• Resolve problems from guests' complaints, reservations, and room assignments.
• Interface with vendors to ensure adequate delivery of supplies and services.
• Greet guests and owners; assist with inquiries and special services.

Skills

Reservations software

Spreadsheet software

Communication skills

Education

Associate's degree or equivalent

Tools

TRACK reservation system

FRS software

Microsoft Excel

Job description

Steamboat Ski & Resort Corporation is seeking a front office coordinator to manage guest services, reservations, and room assignments in Steamboat Springs, CO. You will coordinate with multiple departments to ensure smooth guest experiences and handle special requests.

Applicants should have an Associate's degree or equivalent, strong communication skills, and familiarity with TRACK reservations and spreadsheet tools like Excel. This is a year-round role with competitive benefits.