Guest Experience & Reservations Specialist

GOEBEL FIXTURE COMPANY; Seaside (OR); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

PTO

401K plan

Health insurance

Life insurance

Job summary

Oregon Beach Vacations is seeking a Guest Experience Agent to book guest reservations, assist with guest relations, and deliver excellent customer service. The role requires using multiple channels and internal systems to ensure accurate bookings and a positive guest experience.

The position is full-time, on-site in Seaside, Oregon, with shifts including evenings, weekends, and holidays. Related experience in hospitality or vacation rentals is preferred, along with strong communication and

Qualifications

• High School Diploma or GED. Associates degree preferred.
• 2 years experience in Hotels, Vacation Rentals, Sales or Customer Service experience.
• 2 years sales and/or reservations teams experience.
• Availability to work evenings, weekends, and holidays in the office.
• Reliable transportation to and from work.
• Experience in rental management or hospitality services is preferred.
• Proficiency in Microsoft 365 tools.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities.

Responsibilities

• Make reservations for vacation rentals via phone and email; confirm online bookings with guests and be familiar with all properties on client’s website.
• Know how to process a cancellation, alter a reservation and be familiar with company policies.
• Provide information regarding vacation rental homes and availability to current and prospective guests over the phone, via email, and in person
• Guest relations; assist guests with questions, special requests and issues before, during and after their stays ensuring a positive experience through great customer service. Use empathy on issues and complains and managers support as necessary.
• Coordinate assignments with third-party service providers (maintenance, housekeeping, and others) from ordering and tracking through completion
• Monitor recurring maintenance and minor repairs and coordinate completion of approved maintenance for homes
• Efficiently and accurately enter data into a variety of systems and electronic databases. Maintain the integrity of accounts by entering information with accuracy into the system.
• Collect funds for rent, tax, fees, etc. from customers
• Perform other job duties including, but not limited to occasional errands, other property management functions or special projects as requested by supervisor
• Greet people who come into the office
• Observe established policies and procedures
• May be asked to support at other locations within the region
• Manage and confirm reservations coming from multiple channels, including Online Travel Agencies (OTAs) such as Airbnb and Vrbo; ensure correct rates, availability and guest information are entered into internal systems
• Other duties as assigned

Skills

Communication skills

Customer service

Sales experience

Reservations experience

Problem solving

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft 365

Job description

Oregon Beach Vacations is seeking a Guest Experience Agent to book guest reservations, assist with guest relations, and deliver excellent customer service. The role requires using multiple channels and internal systems to ensure accurate bookings and a positive guest experience.

The position is full-time, on-site in Seaside, Oregon, with shifts including evenings, weekends, and holidays. Related experience in hospitality or vacation rentals is preferred, along with strong communication and