Guest Services Agent

Better Talent; Lincoln City (OR); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

PTO and holidays

Health insurance

Dental andVision insurance

Life insurance

Retirement benefits

HSAs/FSAs/HRAs

Job summary

Meredith Lodging in Lincoln City, OR is seeking a Guest Services Agent to welcome guests and coordinate reservations from inquiry through checkout. You will build genuine connections, assist with questions and special requests, and collaborate with property management and service teams to ensure seamless stays.

The role emphasizes strong communication, problem-solving, and customer service in a hospitality-focused environment with schedules including evenings, weekends, and holidays.

Qualifications

• High School Diploma or GED; associates degree preferred.
• 2 years experience in Hotels, Vacation Rentals, Sales or Customer Service.
• 2 years sales and/or reservations teams experience.
• Evenings, weekends, and holidays availability.
• Reliable transportation to and from work.
• Experience in rental management or hospitality preferred.
• Proficiency in Microsoft 365 tools.

Responsibilities

• Make reservations for vacation rentals via phone and email.
• Confirm online bookings with guests and be familiar with all properties on client’s website.
• Process cancellations and alterations following company policies.
• Provide information regarding vacation rental homes and availability by phone, email, and in person.
• Assist guests with questions and special requests to ensure a positive experience.
• Coordinate with third-party service providers from ordering to completion.
• Enter data accurately into internal systems and maintain account integrity.
• Collect funds for rent, tax, fees, etc.
• Greet office visitors and support other locations within the region.
• Manage reservations from multiple channels, including OTAs like Airbnb and Vrbo.

Skills

Communication skills

Problem solving

Customer service

Education

High School Diploma

Associates degree preferred

Tools

Microsoft 365

Job description

At Meredith Lodging, we’re proud to be an industry leader in vacation home rental management, offering an established and growing collection of beautiful vacation homes throughout Oregon. We believe that property management is best done locally, and our dedicated teams work every day to raise the bar on service—both for our Owners and our Guests.

Position Summary

We are seeking a dedicated and personable Guest Services Agent to join our team at Meredith Lodging in Lincoln City, OR. In this role, you'll be the welcoming face and voice of our vacation rental properties, creating memorable experiences for guests from their first inquiry through checkout. You'll thrive in this position if you're naturally supportive, enjoy helping others, and find satisfaction in building genuine connections with guests while coordinating the many details that make their stays seamless and enjoyable. This is an opportunity to make a real difference in people's vacation experiences while working collaboratively with our property management and service teams.

Key Responsibilities

Make reservations for vacation rentals via phone and email; confirm online bookings with guests and be familiar with all properties on client's website.

Know how to process a cancellation, alter a reservation and be familiar with company policies.

Provide information regarding vacation rental homes and availability to current and prospective guests over the phone, via email, and in person

Guest relations; assist guests with questions, special requests and issues before, during and after their stays ensuring a positive experience through great customer service. Use empathy on issues and complains and managers support as necessary.

Coordinate assignments with third-party service providers (maintenance, housekeeping, and others) from ordering and tracking through completion

Monitor recurring maintenance and minor repairs and coordinate completion of approved maintenance for homes

Efficiently and accurately enter data into a variety of systems and electronic databases. Maintain the integrity of accounts by entering information with accuracy into the system.

Collect funds for rent, tax, fees, etc. from customers

Perform other job duties including, but not limited to occasional errands, other property management functions or special projects as requested by supervisor

Greet people who come into the office

Observe established policies and procedures

May be asked to support at other locations within the region

Manage and confirm reservations coming from multiple channels, including Online Travel Agencies (OTAs) such as Airbnb and Vrbo; ensure correct rates, availability and guest information are entered into internal systems

Other duties as assigned

Required Qualifications

High School Diploma or GED. Associates degree preferred.

2 years minimum experience in Hotels, Vacation Rentals, Sales or Customer Service experience required

2 years sales and/or reservations teams experience required

Availability to work evenings, weekends, and holidays in the office.

Reliable transportation to and from work.

Experience in rental management or hospitality services is preferred.

Proficiency in Microsoft 365 tools.

Strong communication skills, both verbal and written.

Excellent problem-solving abilities.

Hourly Salary $22 - $25

Paid time off such as PTO, sick days, and vacation days

Health, Dental, and Vision insurance

Life insurance

Retirement benefits or accounts

Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs

Long term and Short term disability insurance

Gym memberships or discounts

Relocation assistance

Schedule

Scheduled shifts are determined by business needs. Weekend and holiday work may be required.