Reservations Agent

Starwood Hotels & Resorts Worldwide, Inc.; Hawaii; On-site; USD 33,000 - 47,000; Full time

Job summary

Starwood Hotels & Resorts Worldwide, Inc. is hiring a Reservations Agent for the One Hotel Hanalei Bay in Hawaii. The role focuses on delivering proactive, friendly guest service to ensure smooth arrivals and departures, airport transfers, and luggage storage arrangements.

The ideal candidate has at least 1 year of similar experience, is a team player, detail oriented, and flexible for a 24-hour operation. Additional language skills are a plus, supporting a diverse guest mix.

Qualifications

• Minimum 1 year of similar work experience in guest or customer service.
• Ability to speak a secondary language is a plus.
• Team player, hard worker, multi-tasker and detail oriented.
• Flexible and willing to meet the demands of a 24-hour operation.

Responsibilities

• Assist guests with arrival and departure, including airport transfers and luggage storage.
• Help guests plan and arrange their trip to ensure a smooth stay.
• Provide fast, friendly, and accurate reservations support and on-site service.

Skills

Guest service

Communication

Second language

Job description

## Reservations AgentApply: 1 Hotel Hanalei Bay: Full time: Posted Today: JR106248Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.Planning a trip should be fun and easy, right? , our Reservations Team is dedicated to making that a reality. They’re fast, friendly and easy to talk to about anything that sets our guests up for success with their trip. They can anticipate our guests’ needs and provide on-the-spot solutions. Of course, they’ll also help with arrival and departure, from airport transfers to luggage storage. Our team is currently seeking an articulate, experienced Reservations Agent to join the team. If you live for the details, and love seeing a great plan come to life, you might want to give us a call. About you... Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation.**About us...**As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.$29.00Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.