Guest Experience & Reservations Specialist

Hotel Lucine; New Shoreham (RI); On-site; USD 21,000 - 26,000; Full time

Job summary

Block Island Beach House on Block Island, RI seeks a Front Desk Agent to warmly welcome guests, check them in/out, and manage reservations with accuracy and courtesy.

The role emphasizes excellent communication, adherence to hotel policies, and a proactive approach to guest satisfaction. This on-site position requires flexible hours including weekends and holidays, with a strong commitment to safety and teamwork.

Qualifications

• Welcoming and checking in guests with excellent customer service.
• Accountable for cash drawer and accurate cash handling.
• Manage reservations and communicate clearly with guests.
• Maintain knowledge of room types, rates, and availability.
• Follow hotel policies and safety procedures.

Responsibilities

• Welcome and check-in guests; provide friendly, efficient service.
• Answer and transfer calls; handle guest requests and inquiries.
• Process reservations, deposits, and confirmations; stay informed on rates and availability.
• Maintain accurate guest accounts and post charges to ensure accuracy.

Skills

Customer service

Cash handling

Reservations

Communication

Job description

Block Island Beach House on Block Island, RI seeks a Front Desk Agent to warmly welcome guests, check them in/out, and manage reservations with accuracy and courtesy.

The role emphasizes excellent communication, adherence to hotel policies, and a proactive approach to guest satisfaction. This on-site position requires flexible hours including weekends and holidays, with a strong commitment to safety and teamwork.