Overnight Front Desk Agent — Seasonal with Housing

Spring House Hotel; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dormitory style rooms

Wi-Fi included

Cable TV included

Communal bathrooms and kitchen

Coin operated laundry

Employee housing

Job summary

The Spring House Hotel on Block Island, Rhode Island, is seeking an Overnight Front Desk team member for full-time seasonal and local work. You will greet guests, manage check-ins/outs, handle reservations via online systems and phone, and respond to inquiries while providing local information and service with a smile.

Responsibilities include delivering exceptional guest experiences, coordinating special requests, and maintaining a welcoming front desk area. Housing is provided as described.

Qualifications

• Provide exceptional customer service and strong communication.
• Experience with hotel reservations via online platforms and phone.
• Ability to work in a fast-paced hospitality environment.

Responsibilities

• Provide exceptional customer service.
• Manage hotel reservations through online bookings and phone calls to include noting any special requests and celebrations.
• Welcome customers upon arrival and thank customers at departure.
• Check in arriving guests and check out departing guests.
• Answer the phones, follow up on guest inquiries as well as checking voicemails.
• Create and, if applicable, mail physical gift cards as purchased.
• Be knowledgeable about the local area, attractions, activities and the available transportation.
• Be knowledgeable about the hotel dining options to include hours of operation.
• Be knowledgeable about events taking place at the hotel.
• Keep the Front Desk and Lobby areas clean, organized, and stocked.
• Provide exceptional customer service while creating a positive and memorable experience for guests.
• Be able to work in a fast-paced environment.
• Uphold the company's policies and procedures.
• All other assigned duties.

Skills

Customer service

Reservations management

Guest interaction

Job description

The Spring House Hotel on Block Island, Rhode Island, is seeking an Overnight Front Desk team member for full-time seasonal and local work. You will greet guests, manage check-ins/outs, handle reservations via online systems and phone, and respond to inquiries while providing local information and service with a smile.

Responsibilities include delivering exceptional guest experiences, coordinating special requests, and maintaining a welcoming front desk area. Housing is provided as described.