Guest Experience Representative-Concierge

Regions Hospital; Saint Paul (MN); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

401K with match

Disability insurance

Fertility coverage

Tuition reimbursement

On-site fitness center

On-site employee clinic

Center for Employee Resilience

Public Service Loan Forgiveness

Beyond the Yellow Ribbon

Job summary

Regions Hospital seeks a Guest Experience Concierge to join our team. The role ensures exceptional customer service for patients, guests and staff at facility entrances, assists visitors in locating patients, communicates with staff about visits, escorts visitors, and implements de-escalation strategies as needed.

This is a 0.7 FTE (28 hours weekly) evening shift position. Candidates should have strong communication skills and the ability to work in a high-stress environment, with experience in

Qualifications

• 2 years of customer service, patient care, guest service or related experience with de-escalation skills.
• Must be able to speak and read English clearly and follow directions.
• Strong customer service skills and ability to work in a stressful environment.

Responsibilities

• Assist visitors in locating patients.
• Communicate with hospital staff regarding visits.
• Escort visitors to various locations within the hospital.
• Implement de-escalation strategies as needed.
• Support a safe and secure environment at entrances.

Skills

Customer service

De-escalation

Communication

Education

Post-secondary education in Sociology, Social Work or related field

Job description

Regions Hospital is seeking a Guest Experience Concierge to join our team!

Our Guest Experience Concierge will ensure that excellent customer service will be provided consistently to all patients, guests and staff that enter our facility. This role supports a safe and secure environment of the patients, visitors, and staff of Regions Hospital at our various entrances. Guest Experience Concierge provides a variety of services ranging from assisting visitors in locating patients, communicating with hospital staff regarding visits, escorting visitors to various locations within the hospital and implementing de-escalation strategies as needed.

Work schedule:

FTE: .7 (28 hrs. weekly), Evening Shift

Required Qualifications:

Education, Experience or Equivalent Combination: 2 years of experience in a customer service, patient care, guest service mental health patient care setting or position using de-escalation strategies.

• Must be able to speak English and be easily understood, read, write English and follow directions and/or oral instructions in English.
• Must have strong customer service skills and the ability to work in a stressful environment.

Preferred Qualifications:

Education, Experience or Equivalent Combination:

• Post-secondary education in Sociology, Social Work or related field.
• One year of experience working in mental health, social work or security.

Benefits: Regions Hospital offers a competitive benefits package (.5 FTE or greater) that includes medical insurance, dental insurance, 401K with match, disability insurance, fertility coverage and tuition reimbursement. We offer an on-site employee fitness center, as well as on-site employee clinic to make it more convenient for our staff to get the care they need. We also have a Center for Employee Resilience that provides support and evidence-based practices to bring relief and build resiliency. Regions Hospital is a qualified non-profit employer under the federal Public Service Loan Forgiveness program. Regions is also proud to be a Beyond the Yellow Ribbon Company.