Guest Experience Representative

HealthPartners; Saint Paul (MN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K with match

Disability insurance

Fertility coverage

Tuition reimbursement

On-site fitness center

On-site employee clinic

Center for Employee Resilience

Job summary

Regions Hospital is seeking a Guest Experience Representative who will greet and assist patients, families, and visitors, ensuring the best hospitality from entry to exit.

The role works with all departments to address guest needs in a professional, friendly and efficient manner, acting as a central resource for staff and guests in a fast-paced environment.

Qualifications

• Must be able to speak English clearly, read and follow directions.
• Strong customer service skills and ability to work in a fast-paced environment.

Responsibilities

• Greet and assist all individuals entering the hospital to provide hospitality and service.
• Serve as central point of contact and primary resource for hospital staff for guest needs.
• Address a broad spectrum of guest concerns in a professional, friendly, and efficient manner.

Skills

English fluency

Customer service

Job description

Regions Hospital is seeking a Guest Experience Representative to join our team!

Our Guest Experience Representative work cooperatively with all hospital departments and clinics to deliver optimal service to patients, families, and guests with minimal supervision. You will serve as a central point of contact by greeting and assisting all individuals entering the hospital to ensure the finest in hospitality and service is consistently provided from entry to exit. You will act as the primary resource for other hospital staff and to perform related duties as assigned. This position enhances Regions’ customer service image by addressing the broad spectrum of needs, and/or concern and completes this in a professional, friendly, and efficient manner.

Work schedule: On-Call Casual

Required Qualifications:

• Must be able to speak English and be easily understood, read, write English and follow directions and/or oral instructions in English.
• Must have strong customer service skills and enjoy working in a fast-paced environment.

Preferred Qualifications:

Experience in a health care setting, security, law enforcement or behavioral health preferred

• Benefits: Regions Hospital offers a competitive benefits package (.5 FTE or greater) that includes medical insurance, dental insurance, 401K with match, disability insurance, fertility coverage and tuition reimbursement.
• We offer an on-site employee fitness center, as well as on-site employee clinic to make it more convenient for our staff to get the care they need.
• We also have a Center for Employee Resilience that provides support and evidence-based practices to bring relief and build resiliency.
• Regions Hospital is a qualified non-profit employer under the federal Public Service Loan Forgiveness program.
• Regions is also proud to be a Beyond the Yellow Ribbon Company.