Business Development Center (BDC) Representative – Sales & Service

Brian Bemis Toyota of DeKalb; DeKalb (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid training

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Employee discounts

Career advancement opportunities

Supportive team environment

Job summary

Brian Bemis Toyota of DeKalb is hiring for a Business Development Center (BDC) Representative in Sales & Service to be the first point of contact for customers and protect a positive dealership image.

You will handle inquiries via phone, text, email, and online chat, schedule appointments, and coordinate with sales or service teams to drive customer satisfaction and showroom traffic.

Qualifications

• Excellent communication and customer service skills.
• Comfortable speaking with customers on the phone and through digital communication channels
• Strong organizational and multitasking abilities
• Positive attitude and professional demeanor
• Basic computer proficiency and ability to learn dealership software systems
• Ability to work effectively in a fast-paced environment
• Previous customer service, call center, hospitality, retail, or automotive experience is preferred but not required

Responsibilities

• Respond promptly to internet leads, phone calls, text messages, and online inquiries
• Contact prospective customers regarding vehicle availability, pricing, and dealership promotions
• Schedule appointments for customers to meet with sales consultants
• Follow up with unsold customers and previous inquiries
• Maintain accurate customer records in the dealership CRM
• Build rapport and create a positive first impression of the dealership
• Work closely with the sales team to maximize appointment show rates and customer satisfaction
• Schedule service, maintenance, and repair appointments
• Contact customers regarding recommended maintenance and service reminders
• Answer questions regarding service visits and dealership processes
• Follow up with customers after service appointments
• Manage inbound service calls and online appointment requests
• Maintain accurate customer communication records
• Coordinate with service advisors and management to ensure a smooth customer experience

Skills

Communication skills

Phone & Email

Organization

Professional demeanor

Computer literacy

Fast-paced environment

Customer service experience

Job description

Business Development Center (BDC) Representative – Sales & Service

Join the DeKalb Toyota Team!

DeKalb Toyota is seeking motivated, customer-focused individuals to join our growing Business Development Center (BDC). As a BDC Representative, you’ll play a critical role in creating an outstanding customer experience by serving as the first point of contact for customers reaching out to our dealership.

We are currently hiring for both Sales BDC Representatives and Service BDC Representatives. While both positions focus on customer communication and appointment setting, each supports a different department within the dealership.

If you’re energetic, professional, and enjoy helping people, we’d love to hear from you.

About The Role

BDC Representatives communicate with customers by phone, text, email, and online inquiries to help schedule appointments, answer questions, and provide exceptional customer service.

Depending on your assigned department, your focus will be either vehicle sales opportunities or service and maintenance appointments.

Sales BDC Responsibilities

• Respond promptly to internet leads, phone calls, text messages, and online inquiries
• Contact prospective customers regarding vehicle availability, pricing, and dealership promotions
• Schedule appointments for customers to meet with sales consultants
• Follow up with unsold customers and previous inquiries
• Maintain accurate customer records in the dealership CRM
• Build rapport and create a positive first impression of the dealership
• Work closely with the sales team to maximize appointment show rates and customer satisfaction

Service BDC Responsibilities

• Schedule service, maintenance, and repair appointments
• Contact customers regarding recommended maintenance and service reminders
• Answer questions regarding service visits and dealership processes
• Follow up with customers after service appointments
• Manage inbound service calls and online appointment requests
• Maintain accurate customer communication records
• Coordinate with service advisors and management to ensure a smooth customer experience

Qualifications

• Excellent communication and customer service skills
• Comfortable speaking with customers on the phone and through digital communication channels
• Strong organizational and multitasking abilities
• Positive attitude and professional demeanor
• Basic computer proficiency and ability to learn dealership software systems
• Ability to work effectively in a fast-paced environment
• Previous customer service, call center, hospitality, retail, or automotive experience is preferred but not required

What We Offer

• Competitive hourly pay plus performance-based incentives
• Paid training
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Employee discounts
• Career advancement opportunities
• Supportive team environment

Why Join DeKalb Toyota?

At DeKalb Toyota, we believe exceptional customer experiences begin with exceptional employees. Whether you’re helping customers find their next vehicle or keeping their current vehicle running at its best, you’ll be part of a team committed to professionalism, growth, and customer satisfaction.