Guest Experience & Registration Coordinator (Part-Time)

Delaware-Museum-of-Nature-and-Science; Wilmington (DE); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Inclusive work environment

Job summary

Delaware Museum of Nature and Science seeks a Registration Assistant to support registration, record keeping, and administrative processes for Education initiatives.

Under supervision of the Registration and Communications Manager, you will ensure smooth guest experiences, assist with programs, tours, and events, and help with attendance and reporting while maintaining welcoming, safe environments.

Qualifications

• High school diploma or the equivalent required. College degree preferred.
• Two years of customer service or guest services experience, preferably in a museum setting.
• Knowledge of or interest in natural history, science and/or museums.
• Proficient in Microsoft Office, especially Excel.
• Excellent communications skills with diverse audiences.
• Ability to stand and/or walk 75-80% of shifts.
• Lift up to 20 lbs.
• First aid, CPR and AED certified or willingness to become certified.

Responsibilities

• Uphold the highest quality of guest experience through equitable, respectful interactions.
• Complete the registration process of all Museum initiatives and programs.
• Be conversant in the Museum’s mission, exhibits, programs and events.
• Provide impromptu tours, pop-up science programs, and informal education.
• Assist with program logistics and safety practices as needed.
• Front desk coverage: monitor public areas and resolve issues.
• Maintain visitor reception, manage appointments and inquiries.
• Assist with school tour check-in and guest information.
• Collaborate with staff in program registrations.
• Monitor groups to ensure contracts and safety compliance.
• Assist in planning and implementing programs and events.
• Help schedule part-time Guest Experience Associates and Assistants.
• Participate in training and meetings.

Skills

Customer service

POS system knowledge

Communication skills

Physical stamina

First aid CPR AED

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Excel

Job description

Delaware Museum of Nature and Science seeks a Registration Assistant to support registration, record keeping, and administrative processes for Education initiatives.

Under supervision of the Registration and Communications Manager, you will ensure smooth guest experiences, assist with programs, tours, and events, and help with attendance and reporting while maintaining welcoming, safe environments.