Registration & Administration Associate, PT – Youth

Friendly House, Inc.; Worcester, Northern (MA, KY); Hybrid; USD 21,000 - 28,000; Part time

Job summary

Friendly House, Inc. in Worcester, MA seeks a part-time Administrative Assistant to manage Youth Department registrations, assist families from intake to enrollment, and support program events.

Requirements include excellent attention to detail, proficiency with Microsoft Office and Google Drive, and bilingual Spanish. EEC Essentials Training is a plus; some evenings and weekends may be required.

Qualifications

• High school diploma or GED.
• Excellent attention to detail.
• Experience with Microsoft Office and Google Drive.
• Bi-lingual (Spanish); highly preferrable.
• EEC Essentials Training; highly preferrable.

Responsibilities

• Manage registrations for Youth Department programs from intake to enrollment.
• Respond to phone calls and walk-ins with registration questions.
• Track enrollment trends and report to the Assistant Director.
• Support recruitment efforts with data sharing across programs.
• Process registration payments and maintain records.
• Prepare monthly grant-related financial reports with the Business Office.
• Organize department files and assist with event coordination.
• Assist with social media postings for Youth Department programs.

Skills

Attention to detail

Bilingual Spanish

Education

High School Diploma or GED

Tools

Microsoft Office

Google Drive

Job description

Description

DUTIES AND RESPONSIBILITIES

• Manage registrations for all Youth Department programs, including intake of new families and assisting families through the registration process.
• Respond to phone calls and walk-ins with registration-related questions, providing information and assistance directly.
• Track and report on registration numbers and enrollment trends to the Assistant Director on a regular basis.
• Work collaboratively with Program Coordinators to support recruitment efforts and share registration data that informs outreach.
• Process registration payments and maintain accurate, up-to-date payment records across all forms of payment.
• Manage the processing and payment of referral vouchers.
• Prepare monthly income, spending, and grant-related financial reports, and participate in monthly meetings with the Business Office to review this information.
• Order and maintain program supplies, materials, and office equipment.
• Assist with social media postings for all Youth Department programs.
• Organize and maintain all department files, records, and reports. Including grant-related documentation, demographic data, and files relating to program participants, operations, and activities.
• Extract and compile demographic information for grant reporting and funder documentation as needed.
• Maintain a confidential atmosphere for staff and clients.
• Provide outreach to community and families/youth regarding events.
• Assist in coordinating numerous events throughout the year.
• Provide support to the Administrative Coordinator; serve as backup as needed.
• Performs other related duties as assigned by management.

Requirements

• High school diploma or general education degree (GED)
• Excellent attention to detail
• Experience with Microsoft Office and Google Drive
• Bi-lingual (Spanish); highly preferrable
• EEC Essentials Training; highly preferrable

Part-time; minimum of 3 days per week, 15 hours biweekly. Must be available to work some evenings and weekends to support tournaments, field trips, cultural/program events, and other department activities.